Administration Assistant/Schedule Coordinator
Reliable Tradies Pty Ltd
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FASTEST GROWN TRADE SERVICES GROUP.
About us
In today's fast-paced world, the value of reliability cannot be overstated. At Reliable Tradies, we're not just another trades company; we're a promise. A promise of quality, consistency, and trustworthiness. Here's why you'd want to be a part of our legacy: We offer electrical, solar, air-conditioning and plumbing services to the greater Brisbane area.
🔧 Unwavering Commitment to Quality: Our name isn't just a title; it's a testament to our dedication. Every project we undertake is a reflection of our commitment to excellence.
🌱 Growth Opportunities: We believe in nurturing talent. With us, you won't just find a job; you'll find a career path. We invest in training, development, and opportunities for advancement.
🤝 Team Spirit: At Reliable Tradies, you're not just an employee; you're family. We foster a collaborative environment where every voice matters, and every hand is appreciated.
🌍 Community Impact: We're not just building structures; we're building communities. Our projects aim to enhance the lives of those who live and work in them, and we take pride in our positive impact.
💡 Innovation and Adaptability: The world of trades is ever-evolving, and so are we. We're at the forefront of adopting the latest techniques, tools, and technologies, ensuring our team is always ahead of the curve.
🏆 Recognition and Rewards: Your hard work won't go unnoticed. We celebrate achievements, big or small, and ensure that dedication is met with due recognition and rewards.
Key Responsibilities:
Answer, screen, and forward multiple incoming phone calls utilising CRM.
Greet and welcome customers with a warm and friendly demeanour.
Follow procedures and policies.
Respond to incoming support requests via phone, email or chat.
Streamline administration processes.
Handle administrative requests and queries from senior managers.
Schedule on-road technicians to attend jobs in a highly efficient scheduling system.
Maintain a tidy and organised office area.
Assist with various administrative tasks such as filing, photocopying, and data entry.
Experience with CRM system platforms i.e Servicetitan, simpro or similar job management software
What We're Looking For:
Have a Can-Do attitude with regard to phone answering and job follow-up for bookings, quotes, and collections.
Previous experience in a coordinator or trade and service industry would be valuable.
Provide financial reports.
Excellent ability to build rapport with others.
Proficient office software (e.g., MS Office, Google Suite).
Ability to multitask and prioritise tasks.
A keen eye for detail.
Team player who loves a challenge.
Be confident in outbound calling i.e customer satisfaction calls.
Trade background is a bonus!
Must possess Australian work rights for this position.
Benefits:
Competitive salary with performance-based bonuses
Comprehensive training and development opportunities.
Business Hours of operation - 9am - 5pm Mon - Fri