The role

We are seeking an experienced, dedicated & experienced Administrative / Retail Assistant to join the team at Rosalie Gourmet Market in Paddington, Queensland. This is a permanent position offering 30-38 hours per week over 4-5 days. This is a diverse role and tasks are variable from day to day.

Key responsibilities

• Assisting the owner of the business with a wide range of administrative tasks including responding to customer and supplier emails, making & receiving phone calls

• Providing catering quotes and advice to customers and supporting our kitchen team with administration of our catering function

• Ordering, restocking and merchandising displays to maintain a tidy and well-presented store

• Supporting the store management team with various projects and initiatives

• Assistance with marketing / newsletters / social media

• Provision of retail assistance to customers

What we're looking for

• Minimum 3 years of experience in an administrative or similar role. This position is not suited to students as this is an ongoing role which requires regular hours throughout the year. Full Australian working rights are essential.

• Strong communication and interpersonal skills, with a friendly and approachable demeanour

• Excellent attention to detail and the ability to multitask in a fast-paced environment.

• Comfortable using administrative software (e.g. Microsoft Office)

• A genuine passion for providing outstanding customer service and contributing to the success of the business

• Previous retail or customer-facing experience preferred, particularly in food or specialty retail

What we offer

• Competitive annual salary

• Opportunities for career development and advancement within the business

• A supportive and collaborative team environment

• Discounts on products sold at Rosalie Gourmet Market

• A focus on employee wellbeing and work-life balance

Hours

• 30-38 hours per week, over 4-5 days per week.

• Additional hours will be required at busy times such as Mother's Day and the lead up to Christmas.

• Full availability essential in December up to and including 24 December.

About us

Rosalie Gourmet Market is a family-owned specialty food store that has been serving the Paddington community for almost 30 years. We pride ourselves on offering a wide selection of high-quality, locally sourced products and providing exceptional customer service. Our mission is to create a warm and welcoming shopping experience for all our customers.

We have a team of over 40 staff and are open every day of the year except Christmas Day and Boxing Day.

If you're an experienced Administrative Assistant that would love working in a retail environment alongside a great team, and are passionate about delivering excellent customer service, we'd love to hear from you. Apply now to be part of our team!