Customer service representative
Bondi Meal Prep
Apply Now
Work from home Monday and Tuesdays - In the office Wednesday - Friday.
Work for a tight-knit team with a husband and wife owners.
Strong passion and purpose behind the business.
Work from home Monday and Tuesdays - In the office Wednesday - Friday.
Work for a tight-knit team with a husband and wife owners.
Strong passion and purpose behind the business.
Customer Service Representative
Bondi Meal Prep – Hybrid Role
Full-time | Immediate Start | Monday to Friday 9:00am –5:00pm
Pay - 30 - 35 per/hour
Are you a customer service pro who has a passion for health and fitness? Join our
growing team at Bondi Meal Prep! We’re on the lookout for a proactive and reliable
Customer Service Representative who is passionate about providing excellent
support via email, live chat and once trained up over the phone.
Key Responsibilities
Respond to all customer emails and chat enquiries promptly and professionally
Resolve customer issues and complaints while maintaining a positive relationship
Liaise with internal teams (e.g., couriers and transport) to ensure accurate and timely delivery of our meals
Maintain detailed records of customer issues and resolutions
Identify opportunities for improvement in customer service processes
Complete weekly admin tasks including editing subscriptions and creating/uploading SMS lists
Job Requirements
Minimum 2 year experience in a customer service role
Excellent written and verbal communication skills
Strong problem-solving skills and ability to de-escalate challenging situations professionally
Proficiency in Gmail and Google Docs/Sheets
High attention to detail and solid organisational skills
Ability to multitask and prioritise tasks effectively
A positive attitude, team mindset, and strong work ethic
Must have the following home office setup:
Personal laptop or desktop computer
Broadband internet with strong, stable connection
Backup internet option (e.g. hotspot)
Computer must be free of malware/viruses
Active WhatsApp account for internal communication
Why Join Us?
Flexible Office/work-from-home role
Supportive, tight-knit team
Opportunity to grow with a dynamic business that’s passionate about health and wellness.
Work Hours
Monday – Friday 9:00 am – 5:00 pm
Apply now with your resume and a short cover letter telling us why you’d be a great fit for this role! When applying please write "BMP Serious applicant" at the top so we know you have read this job description in full.
Job Type: Full-time
Pay: 30-35 per/hr
Experience:
Customer service: 2 years (Required)
Language:
English (Required)
Work Location: Hybrid