Dermatology Clinics Australia (DCA) is Brisbane’s Centre of Excellence in Dermatology, led by world-renowned dermatologist Dr Shobhan Manoharan. We combine medical, surgical, laser, and cosmetic dermatology under one roof, with access to Australia’s largest suite of state-of-the-art lasers and advanced treatments.

We are looking for an experienced Medical Receptionist to join the essential core of our practice, to be the point of contact for our patients, providing outstanding experiences for both existing and prospective patients.

About You

• You love working in a specialist practice

• You are an experienced medical receptionist with a passion for providing long term care for patients.

• You take great pleasure in assisting patients through from the first phone call to their first visit and creating lifelong relationships. 

• You’ve worked in a busy medical practice and know what it takes to prioritise and finalise tasks each day.

• You thrive in a busy, dynamic, professional environment, surrounded by a team of health professionals at the cutting edge of medicine. 

• You enjoy working as part of a team who pride themselves on providing a professional, friendly, positive work environment for both patients and colleagues.

• You pride yourself on your ability to form supportive, long term relationships with your patients, while managing workflows and priorities in a busy environment.

• You have excellent attention to detail and are process oriented.

• Above all you love working in a fast-paced team, striving to achieve more today than we did yesterday.

Your Role & Responsibilities

Reporting to the Practice Manager, your responsibilities will include, however are not limited to:

• Face to face interaction with patients

• Welcoming patients to the clinic in a professional, friendly and prompt manner

• Ensuring all paperwork is completed fully and added to patient files

• Processing correct billing including Medicare and DVA claims

• Ensuring all patients have their next booking made before leaving the practice

• Ensuring all procedural patients have the correct post-care bookings made

• Providing back end support to practitioners and patients

• Completing end of day in with excellent attention to detail, including processing Medicare claims

• Answering patient enquiries via phone and email in a timely manner

• Ensuring the clinic is well presented, clean and tidy at all times

• Reviewing and sending letters to referring specialists

• Ensuring all photographs are uploaded to the patient files

• Providing administrative support to practitioners to ensure smooth running of their lists.

• Confirmations appointments and taking deposits 

• Following up with patients regularly to ensure that they are up to date with their prescribed treatment plan

• Prioritising tasks to ensure that a high quality of care is delivered to all patients

Experience Required

• Previous experience in medical administration is favourable

• Excellent interpersonal and communication skills

• A strong commitment to patients and outcomes

• A desire to help people with the management of their condition long term

• Excellent organisational and time management skills, with the ability to prioritise tasks well 

Why you'll love this role

• Great team environment, where culture is key 

• Plenty of room for personal growth and development within the business

• Opportunity to be an integral part of patient's skin health transformations, watching their conditions improve and personalities blossom

• A unique opportunity to be part of a large, thriving dermatology practice providing the latest in procedural dermatology with access to state-of-the-art lasers and treatments.

• Work in a dynamic and growing practice