Manager on Duty - Sydney
Meriton Suites
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Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit team.
About the Role
As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.
Your key responsibilities
Manage and develop the Front Office team to drive service excellence
Manage the guest arrival and departure experience
Monitor room allocations
Ensuring daily and nightly front desk tasks are actioned and completed
Ensure Meriton Suites standards, policies and procedures are adhered to
Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained
Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships
To be successful in this role you will have
Similar experience in a 4-star or 5-star hotel
Working knowledge of a Property Management System preferably Guest Centrix or similar
Excellent verbal communication skills
A passion for the hospitality industry
Impeccable grooming and presentation
Ability to drive a strong team culture
First Aid certificate or ability to gain
Full availability to work a 7-day rotating roster
Why Meriton Suites?
Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
Base + Super + 17.5% Annual leave loading
Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
‘Merit Academy’ our online training platform to further develop your skills and knowledge
Paid Parental leave
Access to Employee Assistance Program (EAP) to provide professional and personal advice
Team Member accommodation discounts
Friends and Family discounts
Kudos – Monthly recognition awards
Team activities and social events
Induction program for all new starters
Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.