MoPA: Museum of Play and Art is one of Australia’s fastest-growing family attractions – and we’re just getting started. Founded in Geelong in 2020, we’ve grown into one of the world’s premier networks of children’s museums, with more than 20 locations planned nationwide.

Our mission? To spark joy and creativity through rich, play-based learning experiences for families – all in beautifully curated museum environments. We’re open 364 days a year, and every one of them is an opportunity to create something magical.

At MoPA Nunawading we operate a dual café model:

1. The Canteen which sits inside the museum itself, and is supported by strong existing systems, processes and training. This space runs smoothly through the combined efforts of our Museum Managers and casual team.

2. The Museum Café which operates outside the museum as a standalone food and beverage business with a broader offering and its own commercial goals.

This role focuses entirely on The Museum Café, where we’re seeking a hands-on Cafe Supervisor who leads from the floor, drives daily operations, maintains exceptional standards, and contributes directly to the commercial success of the business. This role is energetic, operational and in the roster. You are the heartbeat of the daily service rhythm. You set the tone for guest experience, maintain quality and consistency, work closely with the kitchen, and take responsibility for The Museum Café delivering an offer we are proud of.

Shared Kitchen Context: The Museum Café kitchen also produces all food for The Canteen inside the museum. This includes daily café items and the high-volume catering required for children’s parties on weekends. While the Café Supervisor is not directly responsible for kitchen leadership or production planning, the role works closely with the chef and kitchen team to ensure quality, cabinet readiness and smooth communication between the kitchen and front-of-house.

• Be a visible, warm and welcoming presence on the floor.

• Set the standard for hospitality, speed, consistency and friendliness.

• Lead from the front during peak periods.

• Handle guest questions confidently, especially around ingredients and dietaries.

• Build rapport with regulars, local businesses and centre staff.

Outcome: Guests leave feeling delighted, cared for and excited to return.

This role is fully hands-on. You work in the roster and directly run service.

• Lead the daily opening and closing of the café.

• Ensure the cabinet, coffee station and café space are beautifully presented every morning.

• Coordinate with the kitchen team to ensure food quality, labelling, freshness and readiness.

• Maintain a clean, organised and guest-ready space at all times.

• Manage stock rotation, ordering requests, par levels and waste management.

• Monitor food safety standards, hygiene checks and compliance.

• Support catering and function requirements as needed.

Outcome: A smooth, efficient and high-quality operation where everything feels effortless for both guests and the team.

This role is not a leadership or people-management role in the traditional sense. However, you support the casual team through clarity, energy and example.

• Role model urgency, consistency and high standards.

• Set expectations in the moment in a friendly and constructive way.

• Support new team members by showing them the right way to do things.

• Help create a positive, upbeat and performance-focused environment.

Outcome: The team understands what great looks like and feels supported to achieve it.

• Work with kitchen and HQ teams to maintain and refine the café offering.

• Spot opportunities for improvement in processes, product mix and merchandising.

• Capture guest feedback and share key insights with leadership.

• Support the growth of the catering offer and local business relationships.

Outcome: The Museum Café steadily grows revenue, improves guest satisfaction and becomes a strong standalone contributor to the MoPA Nunawading ecosystem.

• Consistently high guest satisfaction and positive feedback.

• High quality audit results in cleanliness, displays, food safety and presentation.

• Smooth and efficient opening, closing and daily service.

• Strong adherence to food safety and hygiene standards.

• Minimal waste and strong stock management.

• Steady revenue growth across coffee, cabinet food and catering.

• Improved consistency and quality of the daily offer.

• You elevate the experience and the efficiency of The Museum Café.

• You thrive on the floor, set a brilliant standard and make the space feel joyful and effortless.

• You anticipate needs, solve problems quickly and make decisions that improve the guest experience.

• You build trust with the kitchen team, the museum team and MoPA leadership.

• You add value beyond the basics and help The Museum Café grow into a local favourite.

At MoPA, how we work is just as important as what we do. Our Purpose and Values are embedded in every action, decision, and interaction:

1. 🎈 Play is in our DNA

   We practise what we preach. Even on the toughest days, we find ways to inject a positive attitude, a playfulness and a positivity, into our work. A playful attitude is infectious — and essential!

2. ⏱️ Purposefully Efficient

   We steward every resource with care, thinking critically, prioritising wisely, and communicating effectively to make every minute and every dollar count.

3. 🧼 Meticulous Execution

   We take the right path — the one that best serves our guests — not just the easiest or cheapest one. We take pride in delivering work at a truly exceptional standard.

4. 🌱 We’re Growing Together

   We actively seek opportunities for learning, feedback, collaboration, and new challenges, because personal and team growth is part of the MoPA way.