The Room Division Supervisor plays a pivotal role in overseeing daily operations across Front Office and Housekeeping, ensuring the efficient coordination of guest services, room standards, and operational excellence. This position acts as a key support to the Front Office Manager and Executive Housekeeper, while serving as a role model for team performance, service culture, and brand standards.

Major Goals:

• Operational Excellence: Deliver consistent, high-quality standards across all room division services.

• Leadership & Team Support: Supervise, guide, and support staff to ensure seamless service delivery.

• Guest Satisfaction: Enhance guest experience through proactive service, problem-solving, and engagement.

• Career Development: Positioned for progression to Duty Manager / Assistant Manager.

Key Responsivities:

1. Front Office & Reservations

• Oversee daily front desk operations, including guest check-ins/outs, concierge assistance, and guest inquiries.

• Manage hotel, Spa, and restaurant reservations with accuracy and efficiency.

• Monitor service standards and ensure all team members follow Lake House SOPs and guest service protocols.

• Promote packages, upselling opportunities, and guest experiences confidently.

• Handle guest feedback or issues professionally, escalating when necessary.

2. Housekeeping Supervision

• Conduct room and public area inspections to uphold presentation and cleanliness standards.

• Support and step into Executive Housekeeper responsibilities when required.

• Coordinate with Housekeeping Team Leaders and house attendants to ensure room readiness and efficiency.

• Assist with rostering support, task delegation, and supervision of room attendants and housemen.

• Ensure compliance with workplace safety, hygiene, and property care policies.

3. Service Quality & Guest Experience

• Deliver and maintain exceptional guest satisfaction with professionalism, empathy, and ownership.

• Respond promptly to guest requests, special arrangements, and VIP handling.

• Demonstrate problem-solving and decision-making in real-time service situations.

• Lead by example with grooming, punctuality, and brand representation.

4. Cross-Department & Property Support

• Support Spa, Restaurant, Events, and Concierge teams when operationally required.

• Assist at Dairy Flat Farm Lodge with guest arrival, departure, and service coordination.

• Engage in cross-training to strengthen operational flexibility and service consistency.

5. Professional Conduct & Behaviour

• Uphold SOPs, brand standards, and service culture at all times.

• Maintain punctuality, discipline, and team morale.

• Encourage open communication, feedback, and positive workplace environment.

• Commit to ongoing training and professional development.

• Ensure personal wellbeing and readiness to perform supervisory duties.

Qualifications & Requirements

• Minimum 1 year of supervisory or leadership experience in Front Office or Housekeeping.

• Strong background in guest services and room operations.

• Knowing Opera Clouds, Tripleseats, SpaOne, software is a plus.

• Full working rights in Australia.

• Fluency in written and spoken English.

• Valid driving license and personal transport.

• Flexible availability (weekdays, weekends, public holidays).

• Positive leadership attitude with strong problem-solving skills.