Customer Relations Officer

Contract to 30/06/2026 plus 6 month extension | Brisbane + WFH

We’re working with a leading Queensland government client to recruit an experienced Customer Relations Officer. In this role you will contribute to the team by providing professional and holistic case management services delivered within a legislative, policy and timeline driven framework.

You will proactively engage with customers and internal and external stakeholders to manage and deliver outcomes to a broad range of complaints and enquiries relating to the client and its services efficiently and effectively.

Key Responsibilities:

• Analyse and evaluate complaint case information and investigation outcomes against response standards, including sourcing further supporting information to support timely customer focused outcomes.

• Provide articulate and professional customer-focused written and verbal advice to customers and stakeholders through a variety of channels.

• Establish and maintain positive relationships to foster strong linkages between the

• Customer Relations Team, business partners and other stakeholders to support timely customer-focused outcomes.

• Contribute to a culture of continuous improvement, developing local strategies and procedures, improved work practices, and providing project support

What we’re looking for:

• Proven experience in a dedicated Case Management or Customer Relations role, ideally within the public sector or a highly regulated environment.

• Exceptional ability to analyse complex information, evaluate investigation outcomes, and synthesize findings into clear, customer-focused advice.

• Demonstrated ability to manage high-volume correspondence and complaints within strict policy and legislative deadlines.

• Strong written and verbal communication skills, with a focus on professionalism and clarity across multiple channels.

• Experience building and maintaining positive relationships across diverse business partners and stakeholders.

Why apply through Lime Recruitment?

Enjoy two pay runs per week without contractor fees. As a Queensland-owned agency, we offer personalised service and are a Tier 1 supplier to the Queensland Government. Awarded Australia’s top-performing small agency in 2021 and 2022, with a finalist spot in 2023. Partner with Lime for genuine, experienced, friendly recruiters dedicated to securing the best opportunities for you. Apply now or contact Jackson Glenwright-Brennan on  0450 220 337 or jackson@limejobs.com.au to find out more!