An ongoing opportunity has become available for a proactive individual to join the NSW Telco Authority (NSWTA) Finance team at the Department of Customer Service. This role involves overseeing the preparation of financial analysis and management reporting to support informed strategic decision-making. The position plays a key part in enhancing the Authority's operational performance through sound financial management practices and providing strategic on budgets, forecasts, financial management, risks and opportunities.

• Ongoing opportunity
• Based in Sydney CBD + hybrid/flexible working options available
• Salary, Clerk grade 11/12: $149,739 - $173,174+ super, commensurate with experience

The role reports directly to the Director Finance and works with key stakeholders across the Finance and Procurement function to support the successful delivery of the organisational objectives.

Key accountabilities

• Ability to build and maintain effective working relationships with internal and external stakeholders, and provide financial advice to both financial and non-financial senior stakeholders.
• Provide expert financial advice that informs strategic decisions and supports effective responses to financial performance opportunities.
• Direct strategic and operational financial reporting and analysis to support effective budgeting, forecasting, and resource management.
• Lead the development and oversight of capital and operating budgets, financial modelling, and forward estimates to support organisational priorities.
• Support the implementation of robust financial controls, governance frameworks, and risk management practices to ensure compliance and long-term financial sustainability.
• Lead, coach and develop a team of finance professionals.
• Play a key role in uplifting and maintaining a high standard of customer service.
• Other ad-hoc tasks as required to support the optimal delivery of service for customers.

Key requirements

• Strong communication skills, with the ability to rapidly develop trusted relationships with senior stakeholders.
• Depth of experience in people management.
• A proactive individual who is keen to contribute to wider organisational objectives.
• Tertiary accounting qualifications and membership of a recognised professional accounting body.

What we will need from you:

To start your journey towards joining our team, please click on the link below and attach your resume and cover letter.

In the cover letter please share your motivation for applying for this position and your relevant skills



Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Monday 1st December

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.

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