Reservations & Event Manager

Supernormal - Trader House

Supernormal is a lively, all-day, Asian-inspired restaurant with a contemporary Japanese aesthetic. The refectory-style dining room is flanked by a long, open kitchen and bar; downstairs lies a secret space for events, parties and karaoke. Supernormal's menu is influenced by the cuisines of Tokyo, Shanghai, Seoul and Hong Kong. It celebrates the notion of shared feasts via a selection of classic dishes alongside some new and inspired interpretations.

About the role:

Now into its twelfth year on Flinders Lane, Supernormal remains an ever-evolving, much-loved and intrinsic part of Melbourne's hospitality landscape. This key position will see you drive revenue generation and support back-end operations alongside our Venue Manager, Head Chef and some of the industry's best minds to ensure we serve lobster rolls well into the future.

What you'll bring:

· Passion and desire to be immersed in a venue that is synonymous with the rich food culture of Melbourne.

· Drive to work in a venue and with a product of which you are extremely proud.

· Ambition and motivation to deliver a top-tier guest experience.

· The ability to cement yourself firmly as a leader amongst a team of hospitality professionals.

· A love and understanding for what elevates an event from good to great.

· A fresh set of eyes with a desire for continuous improvement.

· The hunger to fill the room!

· A keen understanding of financials and working to budgets.

· A creative approach to finding new markets.

· Managing a diverse team and building for the future.

What you can expect:

· An exciting and challenging role with one of Melbourne's most experienced operators.

· Strategic planning to drive growth in one of Australia's favourite restaurants.

· Manage the reservation strategy of one of Melbourne's most in-demand dining rooms.

· Work with top-tier reservation and event systems such as SevenRooms and Tripleseat.

· Deliver meaningful events at Supernormal, including working with industry partners.

· Work alongside a team that is dedicated to delivering exemplary dining experiences.

· Be proud of a product that is produced by a skilful and passionate team.

· Professional development via accredited external training.

· Friendly and fast-paced working environment that offers a constant hub of activity.

· Central CBD location in the vibrant Flinders Lane.

· Staff discount at your favourite Andrew McConnell venues and retail stores.

· Flexible office hours in the hospitality industry – 5-day roster with evenings off.

This position is a long-term engagement. We offer internal management training to help you cope with the demands of an extremely busy restaurant, whilst continuing to develop our people. The ever-expanding Trader House group looks within for talent to help build new opportunities - there is always something to work towards on the horizon. You will stay inspired and motivated to keep one of Australia's favourite restaurants at the forefront of interesting, modern dining for years to come.

This could be the career opportunity you've been waiting for.

Now taking applicants.

About us:

Trader House is a collective of restaurants, bars, and specialty retail stores by Melbourne-based chef, cookbook author and columnist Andrew McConnell and photographer Jo McGann. They are Gimlet at Cavendish House, Apollo Inn, Cutler, Supernormal, Cumulus Inc., Marion, Builders Arms Hotel, Bar Miette, Meatsmith Heritage Butcher and Morning Market.