Senior Communications Manager
NSW Small Business Commission

Grade: Clerk Grade 9/10
Duration: Ongoing Full-Time
Location: Based 4 Parramatta Square (12 Darcy Street) with alternative locations and hybrid options available within NSW

About the Opportunity

The NSW Small Business Commission is seeking a highly motivated and experienced communications professional with a strong background in media relations, journalism, or public relations.
You will provide expert media management and public affairs advice to the Commissioner and be confident leading a team responsible for content creation across a variety of platforms, including traditional media, social media, and digital channels.
In this key role, you will be responsible for developing and delivering a strategic communications plan that enhances awareness and impact of the NSW Small Business Commission.

About the Team and the Commission

The Small Business Commission is an independent authority which:

• Provides a central point of contact for small businesses to make complaints about their commercial dealings with other businesses and their dealings with government agencies,
• Provides small businesses with direct support, information, and practical solutions to common problems
• Facilitates the resolution of disputes involving small businesses through mediation and other appropriate forms of alternative dispute resolution,
• Encourages government agencies and larger businesses to enter into productive working relationships with small businesses,
• Supports the fair treatment of small businesses,
• As an advocate for the interests of small businesses the Commission operates a subsidised mediation service to help businesses resolve disputes quickly and efficiently,
• The Commissioner works with government, industry groups and other stakeholders to reduce red tape and make it easier for small businesses to operate.

More information on NSW Small Business Commission can be found at www.smallbusiness.nsw.gov.au

Key responsibilities include:

• Lead the development and delivery of a communications plan that feeds into Commission's broader business engagement strategy and strategic plan.
• Prepare news articles, media and social media materials that address key issues and promote the Commission's work.
• Maintain a contemporary understanding of the economic issues relevant to small businesses in NSW.
• Preparation of speeches, presentations and briefings.
• Provide clear advice to internal stakeholders and build strong working relationships across government and key community stakeholders.
• Manage digital platforms including analysing content performance to enhance future communication efforts.
• Advise staff on media engagement in line with organisational policies.

About You:

• You have a high level of discretion and ability to handle confidential information.
• You have exceptional written and verbal communication skills, with the ability to work under tight deadlines and manage competing priorities.
• You have a collaborative approach with proven stakeholder management skills.
• You will be experienced in website design and management of content applications or have the ability to develop and apply this knowledge.

Essential requirements:

• Extensive experience in driving communications strategies through journalism, media, digital and/or public relations disciplines.
• Proficient in the use of Drupal and Adobe Creative Cloud, or the ability to develop and apply this knowledge.
• Ability to travel/attend events with the Commissioner and/or act as a representative of the Commission.

What we need from you
To apply for the role of Senior Communications Manager, you'll need to create an account and apply online. Your application should include:
-a resume which clearly details your relevant skills and experience (maximum 5 pages)
-a cover letter addressing how you meet the requirements of the role (maximum 2 pages)

Candidates can request a reasonable adjustment throughout each step of the recruitment process. If you require a reasonable adjustment to the recruitment process, please let us know in your application. If you require any adjustments or alternative formats to participate in the process.

For enquiries regarding this position, please contact
Afrah Saied, Advisor Talent Acquisition via afrah.ahmedsaied@customerservice.nsw.gov.au.

Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 27th October 2025 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process