Service Support Consultant
Citrus Group Pty Ltd
Casual/Vacation
Apply Now
$43.50 per hour + super
Granville based - 2 min walk from train, free parking.
Immediate start!
$43.50 per hour + super
Granville based - 2 min walk from train, free parking.
Immediate start!
Our client is a prominent betting agency in Australia, currently expanding their operations. We are looking for individuals who can deliver exceptional service and thrive in a fast-paced environment. This role involves working in a high-volume call center, making it ideal for candidates who excel in dynamic settings.
Based in Granville, the call centre is at the forefront of bringing to life their purpose - "Excitement with Integrity". This contact centre role is pivotal in supporting their venue partners across their core business operations. On-the-job training will be provided to bring you up to speed with all their products.
What you’ll do:
If you're interested in joining this fantastic team, APPLY now to learn more about this exciting opportunity!
Based in Granville, the call centre is at the forefront of bringing to life their purpose - "Excitement with Integrity". This contact centre role is pivotal in supporting their venue partners across their core business operations. On-the-job training will be provided to bring you up to speed with all their products.
- Experience working in the gaming industry is essential.
- Hospitality experience where you have worked with poker machines and other gambling machines is also highly regarded.
- Call centre experience is highly desired.
What you’ll do:
- Answer inbound calls and webchats, meeting measured KPI’s focusing on quality of service.
- Support their venue partners with various tasks associated with maintaining products, services & facilities at their venues.
- Answer calls in a timely and efficient manner.
- Deliver an exceptional customer service experience to all customers.
- Handle escalations, provide appropriate solutions and alternatives within a timely manner and follow up to ensure resolution.
- Maintain accurate records of venue calls.
- Comply with confidentiality and privacy policies.
- Identify opportunities to improve administrative processes to enhance customer experience and/or to drive efficiency for our client.
- Industry competitive wage which exceeds award rate.
- This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gaming and entertainment industry.
- Hybrid work model following our client’s Work from Home (WFH) policy, allowing flexibility for remote work once working independently and competently
- Team activities including lunches and office events.
- Granville based location with free onsite parking and 2 minutes’ walk from public transport.
- A dynamic and friendly office environment with opportunity for quick career advancement.
- Casual position
- Operational hours are between 10am – 7pm 7 days a week.
- Rotating roster is provided 4 weeks in advance.
- You must be available to work a rotational roster between the operating hours. Your shifts may include starting at 10am or ending at 7pm or as determined by the business needs.
- Your days and hours of work each week will be determined by the business needs.
If you're interested in joining this fantastic team, APPLY now to learn more about this exciting opportunity!