Customer Success & Sales Specialist (Level 1 Support Hybrid)
SMSGlobal Pty Ltd
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Career growth - grow with a global tech company offering real development.
Career growth - grow with a global tech company offering real development.
We’re on the hunt for a Customer Success & Sales Specialist, a hybrid role that combines Level 1 Support and Inbound Sales.
You’ll be the first friendly voice our clients hear, helping them troubleshoot, guiding them through our platform, and ensuring every interaction leaves them feeling supported, informed, and valued.
At the same time, you’ll learn how to identify opportunities, nurture inbound leads, and contribute to sales growth, all while delivering an exceptional customer experience.
You don’t need to come from a tech background; we’ll provide full training and development across both support and sales.
What You’ll Be Doing
Deliver world-class customer service through chat, phone, and email support
Assist customers with platform setup, troubleshooting, and product questions
Identify sales opportunities through great conversation and product knowledge
Support inbound leads and convert them into happy, long-term customers
Collaborate closely with our Support, Sales, and Marketing teams
Maintain accurate customer data and communication notes in our CRM (HubSpot)
Continuously learn and grow your product knowledge and soft skills
What We’re Looking For
A genuine people person who loves solving problems and helping others
Excellent written and verbal communication skills
Strong attention to detail and follow-through
Ability to multitask in a fast-paced environment
A team player who values collaboration and positive energy
A passion for delivering an exceptional customer experience — above all else
Willingness to learn both technical support and sales fundamentals
Experience in customer service, sales, or helpdesk environments will be highly regarded — but attitude, curiosity, and care matter most.