We are not a family-owned business, we are a high performing team committed to making our employee's the best in the industry!

Are you interested in working for a rapidly expanding company and growing your skillset?

Are you an customer service specialist who is confident when answering phones, is responsive and can think critically?

Skyco Trades is seeking a proactive and adaptable Customer Service Representative / Administration Dispatcher to join our team!

About us

At Skyco Trades, we're more than just a tradie company. We're a supportive and energetic team that values growth and innovation based in Caringbah.

We are a customer focused trade business delivering high quality electrical and air conditioning solutions with our own personal touch in the Sutherland Shire and St George regions.  Working with a mix of residential customers (B2C) and commercial clients (B2B). As we continue to grow we are seeking a motivated CSR/DSR to join our winning team.

What you’ll be doing

• Answering incoming calls with your friendly and engaging communication skills.

• Assign service calls to technicians based on skill and location in Service Titan

• Handling email B2B work orders, scheduling jobs and managing follow ups

• Handling customer enquiries and requests

• Aftercare service including post-care calls and reports

• Communicate effectively with technicians and team members to ensure smooth operations

• Support various administrative tasks as assigned by the operations manager

What we’re looking for

• Experience in a customer service or administrative role within the trades industry (preferred but not required)

• Excellent communication and interpersonal skills, with the ability to liaise effectively with both customers and internal staff

• Strong organisational and multi tasking abilities, with the capacity to juggle multiple tasks and prioritise

• Proficient in using computer systems and software with an ability to learn new systems

• A friendly, professional and customer-focused attitude

• Team player with a collaborative mindset

• Experience with Service Titan is preferred but not required

What we offer

• Job security - Be part of a stable and highly reputable company with over a decade of being a successful and sustainable trade business

• Competitive Salary - Based on experience and skills

• Onsite Training - Ongoing training and development. Opportunities for paid training to constantly improve both professionally and personally

• Incentives & Bonuses – Performance based rewards for meeting goals

• Monthly Team BBQ'S - Get to know the team and be apart of a great culture