About the role

Matilda Bay Restaurant is seeking an experienced Duty Manager to join our vibrant hospitality team. As Duty Manager, you will play a crucial role in ensuring the smooth and efficient operation of our renowned waterfront restaurant. This is a full-time position based in our stunning location in Crawley, Western Australia.

What you'll be doing

• Overseeing the day-to-day operations of the restaurant and functions, including managing staff, coordinating reservations, and ensuring exceptional customer service

• Monitoring performance, identifying areas for improvement, and implementing strategies to enhance efficiency and profitability

• Liaising with the management team to address any issues or concerns, and contribute to the development of policies and procedures

• Handling customer inquiries and addressing any complaints or feedback in a professional and timely manner

• Ensuring compliance with all relevant health, safety, and licensing regulations

• Providing mentorship and support to the team of wait staff, hosts, and kitchen staff

What we're looking for

• Minimum 2 years of experience in a similar duty manager or function management role

• Strong leadership and problem-solving skills, with the ability to make decisions quickly and effectively

• Excellent communication and interpersonal skills, with the ability to work collaboratively with a diverse team

• Thorough understanding of hospitality operations, including inventory management, staff scheduling, and budgeting

• Proven track record of delivering exceptional customer service and managing customer feedback

• Flexibility to work evenings, weekends, and public holidays as required

• Current RSA (Responsible Service of Alcohol) certification

• Approved manager card preferred

• Australian work rights or valid work visa

• Current First Aid certificate preferred

What we offer

At Matilda Bay Restaurant, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Ongoing training and development opportunities to support your career growth

• Opportunities to participate in team-building and social events

We welcome applications from candidates with diverse backgrounds and experience, and encourage you to apply for this exciting opportunity.

About us

Matilda Bay Restaurant is a renowned waterfront dining destination located in the heart of Crawley, Western Australia. With a focus on locally sourced, seasonal ingredients and a breathtaking view of the Swan River, we have established ourselves as a leader in the local hospitality industry. Our mission is to provide our guests with an exceptional dining experience that celebrates the best of Western Australian cuisine and hospitality.

Apply now to join our dynamic team as Duty Manager.

To apply, send an email to dario@matbay.com.au