Role Title: Senior Operations Officer
Grade: Clerk Grade 9/10
Employment Type: Full-time | Temporary up to 12 months.
Location: Hybrid working model with office attendance required 2-3 days per week. We have offices in Parramatta, Lithgow, Maitland, Gosford, Wollongong.


This is an exciting opportunity to join Revenue NSW as a Senior Operations Officer within our Revenue Management team.


About the team
Revenue Management is a small dynamic group who within Strategy & Innovation, Revenue NSW. Comprised of two teams, we are responsible for the financial management and reconciliation of over $45 Billion in state revenue annually.


Your day-to-day
As a people leader, you will be responsible for overseeing and coordinating the day-to-day management of two teams who's daily operations ensure financial integrity in business and systems processes and financial reporting.
About you
You're a confident people leader who has experience in supporting multiple concurrent projects with an appreciation for accounting principles. Along with good attention to detail, you will bring a proactive approach to problem-solving and have a proven ability to understand complex regulatory requirements.

You will be responsible for:

• Managing and developing staff to ensure all deliverables are met
• Overseeing workforce planning and resources to effectively meet deliverables and key deadlines
• Developing, reviewing and implementing improved procedures, develop assessment protocols, guidance and supporting materials
• Developing, implement and integrate strategic plans

To be successful in this role you will demonstrate:

• Ability to support the team in meeting daily and monthly deliverables, ensuring tasks are completed on time and to a high standard.
• Comfortable preparing reports, submissions and written advice with limited guidance, demonstrating sound judgment and attention to detail.
• Experience applying relevant legislation and industry standards in operational contexts, particularly in banking and fraud risk environments.
• Proven capability to identify and manage compliance and risk issues within a legislative framework.
• Experience in an accounting, banking or financial management setting would be highly regarded but is not essential to be successful in this role.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford or Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.



Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via Neha.Bajaj@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 27th October 2025, Monday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Neha.Bajaj@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit


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