Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.

What you do

You will be responsible for validating and maintain cost control or our network of building and trade partners for Insurance Repairs and assist in ensuring partners meet required KPI's including timelines, cost, customer service and scope accuracy. The key focus of the role is Cost Control, Performance and Relationship Management between the building/ trade partners within our Network.

Key responsibilities include:

Client Accountabilities:

• Deliver exceptional customer service through effective communication, relationship building, and conflict resolution.
• Provide quality follow through and excellence in service in all dealings with customers and client companies.
• Collaborate with trades to ensure observations and actions are communicated effectively via photos and written reports.
• Actively engage and manage the Work Health and Safety activities of the Network.
• Validate and negotiate scope method and pricing in line with industry standards and benchmarks
• Source competitive quotes and prices from the network while adhering to budget constraints.
• Work with the network, to gather insights that improve scope accuracy and quote precision.
• Establish a quality control system to verify the accuracy of

Financial Accountabilities

• Negotiate scoping pricing with Builder and Trade Partners in line with Home Network Strategy
• Ongoing monitoring of both industry standard pricing and quoted repair costs and identify opportunities to drive down repair costs.
• Ensure relevant costs are paid and client billed correctly.
• These outcomes are to be achieved whilst demonstrating the Allianz People Attributes

Culture:

• Our culture underpins who we are as an organisation, how we do business and how we interact with the wider community.
• As a Validator within this business, you must continue to act as a role model with the below values underpinning your decision and actions as well as owning the responsibility of enforcing these requirements within your team.

Repair Management:

• Monitor claims having regard to the validity of the claim, the circumstances surrounding the claim and cost containment.
• Coach builders in report writing, scope submission and required documentation.
• Ensure that cost savings are implemented in all appropriate situations.

What you bring

• Trade Qualification: Preferably in carpentry.
• Estimating Experience: A background in construction estimating is essential.
• Strong understanding of financial management principles.

Property Claims experience:

• Demonstrate strong customer focus, and possess the energy and tenacity required to succeed in a rewarding and challenging environment.
• Provides superior customer service to both internal and external customers.

Problem Solving and Decision Making Skills:

• Able to make decisions swiftly and put decisions into practical use.

Communication Skills:

• Ability to communicate, influence and build effective relationships at all levels of the business.
• Background in property Claims management and desktop assessing is advantageous.
• Demonstrated ability manage WHS requirements in the building industry.
• Validation and Estimation experience is necessary.
• An intuitive thinker - able to adapt and tailor communications to appropriate audiences.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

60933 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.