About the role
We are seeking accomplished Residential Concierges (Mandarin speakers desired)to join a premium on-site management team in a landmark, ultra-high-end residential building in Sydney, NSW. We have multiple full-time opportunities available across a range of rosters, including standard daytime coverage, dedicated after-hours roles, and rotating 24-hour concierge schedules.

These positions are the first and most trusted point of contact for residents, owners, and their guests, responsible for delivering a seamless, discreet, and highly personalised front-of-house experience. You will be the calm, polished face of the building - balancing white-glove service with strong operational and security awareness - and creating a welcome that feels more like arriving home to a private residence than checking into a hotel.

Roster options available
We are currently recruiting for several concierge streams, including:

• Standard Full-Time Concierge (Day / Evening) - consistent weekday and/or weekend coverage within core building hours

• After-Hours Full-Time Concierge - dedicated night / late-shift roles supporting residents outside standard hours

• 24-Hour Concierge Team (Rotating Roster) - around-the-clock coverage across a structured rotating schedule, including overnight, weekends, and public holidays

Successful applicants will be matched to rosters based on experience, preference, and operational needs.

What you’ll be doing

• Delivering an immaculate arrival experience

  • Maintain a pristine, elegant lobby and entry presence at all times

  • Welcome residents by name where possible, with composed, confident, and warm professionalism

  • Present an always “front-of-house ready” appearance aligned with an ultra-luxury residential standard

• Resident-facing service & lifestyle support

  • Manage day-to-day resident requests including bookings, recommendations, transport coordination, and special arrangements

  • Build familiarity with resident preferences to provide proactive, tailored solutions

  • Coordinate trusted external services (e.g., maintenance, housekeepers, pet services, florists, personal errands) as requested by residents

• Building access, visitors & delivery management

  • Oversee resident guest arrivals, contractor access, and service-provider entry in line with building protocols

  • Receive, log, secure and distribute parcels and deliveries with precision and discretion

  • Maintain accurate visitor and delivery records to support both experience and safety

• Amenity and facilities coordination

  • Manage bookings and smooth operation of shared resident amenities (e.g., gyms, lounges, screening rooms, meeting spaces)

  • Liaise with facilities, cleaning, and maintenance teams to ensure shared areas remain immaculate and operational

  • Act as a central point of coordination for move-ins/outs and high-touch resident transitions

• Discretion, diplomacy & issue resolution

  • Handle sensitive resident information, schedules, and requests with absolute confidentiality

  • Manage concerns or complaints calmly, promptly, and with a solutions-first mindset

  • Maintain a quiet authority and diplomacy that supports a peaceful, premium residential environment

What we’re looking for

• Minimum 2 years’ experience in a concierge, front-of-house, or resident/guest services role within a luxury residential tower, private estate, premium club, or similarly high-end environment

• Immaculate presentation and a naturally refined, composed presence suited to an ultra-premium address

• Highly articulate verbal communication with confident phone manner, polished face-to-face delivery, and strong professional writing skills

• Proven ability to deliver anticipatory, proactive service — reading situations early and acting quietly before issues arise

• Excellent judgement, discretion, and privacy-first mindset, comfortable supporting high-profile or UHNW residents

• Strong multitasking, time management, and problem-solving skills in a fast-paced lobby environment

• Confident with building or property management systems, access control, and service logs

• Flexibility to work standard hours, after-hours shifts, and/or rotating 24-hour rosters (depending on role stream)

• Fluency in English essential; additional languages highly regarded

What we offer
We are committed to creating a rewarding and fulfilling workplace. In addition to a competitive salary, you will enjoy:

• Comprehensive training and development in luxury residential service and building operations

• A long-term career pathway within premium residential and mixed-use assets

• Health and wellness initiatives

• A collaborative, high-standards team culture where your professionalism and attention to detail are genuinely valued

About the building / team
This ultra-high-end residential community sets the benchmark for discreet, polished, and highly personalised service. Residents expect an environment that feels effortless, private, and impeccably maintained — supported by a concierge team that operates with professionalism, warmth, and quiet excellence, 24 hours a day.

Apply now
If you are a polished, articulate professional who thrives on delivering calm, anticipatory, ultra-luxury residential service — whether during standard hours, after-hours, or as part of a 24-hour roster — we’d love to hear from you.

When applying, please indicate which role stream you prefer (Standard Full-Time, After-Hours Full-Time, or 24-Hour Rotating Roster), along with your availability.