Customer Service - Holiday Rentals. Flexible days / hours. School friendly!
Professional Holiday Homes
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About Professional Holiday Homes (PHH)
At Professional Holiday Homes, we are more than just property managers. We are award-winning owners with over fifteen years of experience managing properties across NSW. Founded in 2017, and as a licensed real estate agency, we combine hands-on experience with personalised service and world-class technology to ensure your property achieves outstanding results.
The Role: Be the Voice of Excellence
This is a dynamic, fast-paced, and busy role where you are the first point of contact for our valued guests and property owners. If you are an amazing problem solver who thrives under pressure, your key tasks will include:
● Frontline Support: Confidently handling a large volume of guest and property owner inquiries via phone and email.
● Troubleshooting: Quickly and calmly resolving guest and owner issues—a "thick skin" and solution-focus are essential.
● Property Coordination: Organising property repairs and coordinating with different teams.
● Guest Experience: Processing payments and responding to valuable guest reviews.
What You Bring (Intelligence Over Experience)
No direct experience in holiday rentals is required—full training will be provided! We are looking for candidates who possess the right attributes:
● Intelligence & Articulation: A fast learner with excellent written and verbal communication skills.
● Tech-Savvy: Comfortable with technology and able to learn new software systems quickly.
● Emotional Resilience: Able to deal with difficult customers professionally and without taking it personally.
● Professional Team Player: Calm under pressure, highly adaptable, and focused on continuous improvement.
The Ultimate Work-Life Fit: School-Friendly Flexibility
● Part-Time Permanent Roles: Security and growth potential in a long-term position.
● Flexible Schedule: Minimum 24 hours per week, with flexible days/hours between 10 am – 6 pm. We work with you!
● Local Focus: Must live within a 30-minute drive of Callala Bay or Culburra Beach.
Apply today and become a key member of our growing South Coast team!
(Note: Candidates will be required to complete an online test covering communication, problem-solving, and time management during the interview process.)