ABOUT THE ROLE

Macchina Coffee Tech is seeking an experienced and motivated Coffee Equipment Service Technician to join our growing service team. In this role, you’ll deliver expert technical repair, servicing, and warranty support to our network of café and domestic customers, while helping us maintain and expand our service operations.

You’ll work with a range of equipment including commercial and domestic espresso machines, grinders, and coffee roasting devices — all while providing an exceptional level of professional service and communication.

This is a fast-paced, hands-on role ideal for someone who thrives on variety, customer interaction, and solving technical challenges.

WHAT YOU’LL DO

• Maintain, service, and repair commercial and domestic espresso machines, grinders, and related equipment.

• Perform warranty repairs and preventative maintenance on-site and in-house.

• Diagnose electrical, mechanical, and hydraulic faults and provide efficient resolutions.

• Support installations, upgrades, and workflow optimisations for café customers.

• Provide on-call breakdown support on a rotating roster.

• Liaise with the office team to ensure jobs are efficiently scheduled and documented.

• Deliver an exceptional customer experience every time.

REQUIREMENTS – ESSENTIAL

• Current electrical, plumbing, or refrigeration technician licence (one or more).

• Current Driver’s Licence.

• Confident using technology, apps, and diagnostic tools in your daily workflow.

• Strong communication and customer service skills.

• Physically fit and able to lift/move heavy coffee machines using trolleys and tools.

• Full Australian working rights.

REQUIREMENTS – DESIRABLE

• Willing to undertake a Restricted Electrical Licence and Test & Tag certification.

• Experience troubleshooting high and low power circuits, plumbing flows, and pressure systems.

• Previous experience servicing espresso machines such as La Marzocco, San Remo, Rocket, or similar.

• Understanding of water filtration systems and their impact on coffee equipment.

• Barista experience and strong knowledge of espresso preparation or milk texturing.

• Experience using service management software (e.g. ServiceM8, simPRO).

OTHER SKILLS & ATTRIBUTES

• A fun, “can-do” attitude and willingness to work collaboratively in a team.

• High attention to detail and strong organisational skills.

• Passion for customer service and pride in your workmanship.

• Problem-solving mindset — able to think on your feet and troubleshoot efficiently.

• An appreciation for specialty coffee and how it’s made (training provided).

HOURS & TRAVEL

• Full-time Monday to Friday with varied start and finish times between 6am–6pm.

• On-call rotation: occasional weekend or after-hours callouts (shared across the team).

• Travel: Located in our premises in Toormina, travel will be primarily within regional NSW including some overnight stays when required.

BENEFITS

• Competitive salary package (base + super + on-call allowances) – commensurate with experience.

• Fully maintained company vehicle (tool of the trade).

• Mobile phone, tools, and resources provided.

• Ongoing training and development, including manufacturer certifications.

• Discounts on coffee, equipment, and accessories.

• Supportive, experienced team environment.

ABOUT MACCHINA COFFEE TECH

Macchina Coffee Tech is dedicated to delivering reliable, efficient, and high-quality service to the coffee industry. We work to minimise downtime for cafés through proactive maintenance and rapid, professional support — ensuring every customer enjoys a consistently exceptional coffee experience.

HOW TO APPLY

Send your resume and cover letter to sales@macchinacoffeetech.com.au and tell us a bit about your background, experience, and why you’d be a great fit for the team.