Role : Intake & Wellbeing Recovery Worker

EBA / Award : Social, Community, Home Care and Disability Services Industry Award

Classification: Level 4 Social, Community, Home Care and Disability Services Industry Award( $88,099- $94,791 per annum pro-rata + leave loading and superannuation). Salary sacrificing available.

Direct Operational Report : Wellways Operational Manager

Primary Site :Toowoomba, Queensland

Last updated : October 2025

Contract :Part time (3 days per week) negotiable

Be part of a major boost to Mental Health and Wellbeing in Queensland!

The Toowoomba Integrated Mental Health Hub is an innovative new way of providing integrated stepped care in Queensland’s mental health and wellbeing system. Wellways, alongside five consortia partners, Each, Lumsden Psychology, Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT) and Goondir, will offer an easy way for people to access seamless care and support for mental health concerns. Services are free, voluntary and easy to access. The Hub will operate on the principles of ‘no wrong door’, community inclusion and consumer choice and control.

The Role

The Intake and Wellbeing Recovery Worker will be employed by QPASTT and will work with the Wellways Psychosocial Recovery Team based at the Toowoomba Multicultural Centre and the Toowoomba Hub location.

Role Purpose

The Intake and Wellbeing Recovery Worker will provide a responsive and welcoming initial interaction with individuals and families of the Hub and ensure needs are accurately assessed and allocated to an appropriate intervention. Focusing on the needs of Toowoomba’s multicultural communities, you will work with other Hub professionals to ensure ease of access and inclusion for people of diverse cultural and language backgrounds. You are familiar with the Toowoomba community and culture and can assist and advise program staff on community, cultural respect with the goal of improving outcomes for participant, carers, family and the wider community.

You will have a vital role in supporting people living with mental health challenges, trauma, and psychosocial stressors, while also promoting holistic recovery that includes cultural, social, emotional, and spiritual wellbeing.  You will maintain strong knowledge of and connections with Hub services to facilitate timely and appropriate access to services.

Making a Difference

This role will shape and influence the way mental health and wellbeing services are delivered in Queensland, particularly Toowoomba.

You will play a vital role in ensuring that participants, carers and their families receive valuable and supportive mental health care.  Your cultural support will play an integral role in changing and shaping the way mental health and wellbeing services and supports are delivered to the Toowoomba and multicultural communities.

Commitment to Reconciliation

We acknowledge that Aboriginal and Torres Strait Islander peoples have not always been well served by mental health and disability services. Their social and emotional wellbeing has been impacted by generations of trauma, injustice and systemic disadvantage. As partners, we recognise our responsibility in addressing these issues of inequality and stigma. We are committed to creating culturally safe, inclusive and responsive services for First Nations community members, their families and carers.

About Wellways

Wellways supports people’s social, emotional and physical wellbeing through community-based services.

With over 45 years’ working with people, their family, friends and carers, Wellways is a not-for-profit provider that delivers services through partnership across five Australian states and territories.

Founded by a community of family carers as an advocacy group, Wellways puts lived experience at the centre to provide free, safe and inclusive mental health and disability services to people in their chosen communities.

About QPASTT

QPASTT is a non-government, not-for-profit organisation providing culturally responsive services to promote the health and wellbeing of people in Australia who have sought safety from persecution, torture and war related trauma.  We have been providing services to torture and trauma survivors in Queensland since 1995, and we welcome all people regardless of their ethnicity, culture, gender, age, ability, sexual orientation, language or religious beliefs.

Key Areas of Accountability

General:

• Create welcome to Hub services for people seeking mental health and wellbeing support, their carers, families and community

• Work one-on-one with individuals, carers and family to assess need and provide timely connection with Hub programs and services

• Support engagement with local communities and service stakeholders to promote access and inclusion

• Co-deliver education and groupwork to promote coping strategies as well as self-determination coherent with cultural and language needs

• Work with all relevant stake holders and the team to promote that all aspects of care and treatment are provided with consideration to the cultural needs of participants including their mental health and cultural safety needs.

• Facilitate and participate in joint planning/case conferencing, and network meetings at key stages to ensure a coordinated response between the participants health, wellbeing, disability supports and other needs

• Provide culturally safe support, particularly for people from diverse cultural and language backgrounds

• Facilitate access to healing supports, counselling, peer support, and traditional practices where appropriate.

Continuous Improvement and Quality:

Ensure the service approach incorporates the following:

• service principles: consumer, carer and family focused, practical, flexible and inclusiv

• Ensure all intake information and documentation is provided to relevant service delivery teams in a timely manner

• Ensure appropriate documentation is maintained in the Toowoomba Hub client management system as required, to meet statutory requirements including statistical data for reporting purposes

• Maintain strict client confidentiality while reinforcing the client’s rights and responsibilities

• Ensure familiarity with the expected standards of performance in the role and actively contribute to own personal development

• Maintain a good working knowledge of and adherence to standards and legislation relevant to the role (such as Child Safe Standards etc) and actively promote compliance to any such standards and legislation

• Complete all mandatory training.

Stakeholder Engagement and Advocacy:

• Attend appropriate meetings/committees (both internal and external) and participate in educational programs to ensure the latest developments, research and treatment models remain up to date.

• Represent and promote the Toowoomba Hub in a variety of settings, including other agencies, members, participants, carers, and families to raise awareness of mental illness issues at the local level

• Develop community partnerships and support the engagement of diverse groups of participants and families, peer and community programs.

• To provide participants with information about rights, compliments and complaints procedures and where applicable provide advocacy support.

• Advocate on behalf of individuals and families to ensure their rights and needs are respected.

• Strengthen connections between individuals and their community supports.

Key Requirements

Qualification

• Strong understanding of wellbeing and mental health in multicultural communities and confidence accessing and navigating health care services, including mental health services.

• Cert IV/Diploma in Mental Health, AOD or related field or tertiary qualification in social science or 1+ year relevant work experience in mental health sector or International Peer Support Training.

• Demonstrated skill in establishing empowering and supportive relationships with individuals, families and carers

• A commitment to person centered practice and maximising the opportunities and support for people with mental health challenges within their local communities

• Able to plan, prioritise and work independently to ensure outcomes are achieved.

• The ability to express personal views and tackle sensitive information in a constructive and diplomatic manner.

• An understanding and demonstrated commitment to social inclusion and diversity

• Strong understanding of cultural and social determinants of health.

Desirable qualifications, experience, identity

• Personal lived or living experiencmental health challenges or caring role

• Prior experience working within the Mental Health or AOD sectors or a community-based organisation 

• Aboriginal, Torres Strait Islander people, Linguistically Diverse people and people who identify as LGBTIQA+ are encouraged to apply

Information  Technology

• Willingness to learn and adapt to technology platforms relevant to the role

• Basic skills in Microsoft Office Suite and Client Management Systems

Compliance

• 100 points of identification

• Evidence of right to work in Australia

• Drivers Licence

• National Police Check

• International Police (if required)

• Working with Children Check - Blue Card

Other

• Willingess to travel if requr

• Willingess to work rotating roster

Required Values and Behaviours

   Kindness  

• We care.  

• In all our work, survivors of torture and trauma come first.

   Optimism

• We believe in meaningful futures.

• We are committed to healing being a journey of growth across mind, body and spirit.

Perseverance

•  We don’t give up.  

• We understand that healing requires time, patience and courage for individuals, families and communities.  

   Fairness

• We believe that recovery is about justice and that to heal is a human right.   

   Honesty

•  We act openly and ethically.

• We are committed to delivering impactful services.

Equality and Equity

• We will strive for equality and equity in our approach to partnership and the community we serve. 

• We aim to break down the barriers of power and privilege recognising we come together toward a common goal.

Excellence and Appreciation

• Our work will be evidence based and we commit to continuous quality improvement processes to ensure the people using our service have excellent outcomes.

Application Process

To apply, please submit the following documents:

1.    A cover letter detailing why you would like to work with us and how you meet the

character requirements of the role, including a brief response (no more than 2 pages) to

the responsibilities and requirements of the role.

2.    Your resume detailing professional experience and education.

The final date to apply is 9am Monday 27th October 2025. Please email your application to

JobApplication@qpastt.org.au.

Should you wish to talk with someone about this position, please contact Sally Stewart

Co-CEO – Partnerships & Opportunity Development -  sallystewart@qpastt.org.au