• Full Time Permanent
• One of the Fastest Growing Local Governments in Australia! Great Career Opportunities!
• Family Friendly - 9-day Fortnights / Hybrid WFH
• 12% Super - with up to 3% additional super co-contributed!

Avoid the city chaos and embrace the family friendly, country town atmosphere of Mundijong! Use your proven background in Customer Service to help shape our rapidly growing Shire.

Join us at "The Shire"

Here at "The Shire" we live and breathe our values of Accountability, Collaboration and Trust to proactively support our fellow employees and our local community. We encourage and embrace positive change and are looking for like-minded individuals to join our fun and dynamic team! We are seeking an experienced and professional Customer Service Officer to support our Operations Team.

This entry level role supports the operations team (blue collar workforce) with all things admin. You will work closely with the current administration team and ensure work is executed in a timely manner.

Some of your core functions include:

• First point of contact for visitors to the Operations Depot
• Management of CRMS (Customer Requests and Complaint).
• Receives, investigates and disseminates customer requests to appropriate personnel.
• Create customer requests in the Shire's record system
• Provide general administration support to the Operations Team Coordinators and Supervisors as requested.
• Provides and develops standardised external communication to customers and stakeholders in line with the Shires guidelines.
• Develops and coordinates work procedures and processes relating to the role and adopts a continuous improvement focus to all tasks.
• Facilitates the timely delivery of information and resources for the Operations Team.
• Efficiently manages invoice and goods receipt processing within required timeframes
• Contacts customers by phone when further information or follow-up is required
• Support the administration of meetings, agendas and minutes for team meetings and toolbox meetings as required.

We're on the lookout for a motivated individual who is eager to learn and bring their best self to our team.

• A friendly demeanour with a passion for providing excellent customer service.
• Strong communication skills, both verbal and written.
• Organisational skills and the ability to adapt to new challenges.
• Basic computer literacy, especially with Microsoft Office, with a willingness to learn new software.

Salary range on offer $55,000 - $63,500 per annum dependant on experience

Not only will you have the opportunity to swap the city chaos for our fabulous natural environment and quiet rural outlook, here are some other great benefits:

• Free local gym membership.
• If you choose to contribute additional super, we will match up to 3% as a co-contribution.
• Wellness programs including Fitness passport.
• Free counselling, health assessments and health insurance discounts, annual flu vaccination and skin cancer screening.
• 22kW AC Charger for electric vehicles.
• Two additional Local Government days off per year.
• The option of Purchased Leave.
• Salary packaging options, including novated leasing.
• Professional development opportunities - study leave and study assistance.
• Free Onsite Parking.

Located in Mundijong just 45 minutes from the Perth CBD on the picturesque backdrop of the Darling Scarp, our Shire is one of the fastest growing Local Governments in Australia. What that means is that we are transforming the way our community works, lives and plays. It's an exciting time at "The Shire" and you could be a part of it!

Our community come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it's the right thing to do and because it makes our organisation stronger. As an equal opportunity employer, we encourage all applications as part of a diverse and inclusive workforce.

Submit your cover letter resume online. We are reviewing applications as they come in and the position may close earlier than expected. We recommend you apply as soon as possible. We encourage applications from all areas, including Mandurah, Peel and Pinjarra regions.