360 Health + Community is looking to welcome an inaugural Program Administrator for our Peel Youth Mental Health Navigation and Coordination Service (to be known as 'Peel Youth Pathways')!

360 Health + Community is an established, experienced and growing not-for-profit organisation delivering specialised mental health services, headspace (x3), suicide prevention, psychosocial support, chronic health & aged care, allied health, Street Doctor, and NDIS support coordination and allied health services. We operate throughout the Perth metropolitan area, the Mid-West (out of Geraldton), and the Goldfields (out of Kalgoorlie). In delivering our NDIS support coordination and recovery coaching services we specialise in the psychosocial domain and work with complex participants, including those living with more than one disability.

Our youth participants (12-25 years of age) encompass a rich range of diversities – culture, language, religion, CaLD, Aboriginal and Torres Strait Islander, gender, sexuality, living circumstance, socio-economic status, educational and economic participation, and health status – and can include those with guardians, administrators, and child protection and family services.

Collaboration, Compassion, and Integrity are the values 360 Health + Community lives by in supporting the mental and physical wellbeing of the people we serve. They are the foundation of how we support all our team members in supporting and delivering services to the community.

About the role – Program Administrator

The Peel Youth Mental Health Navigation and Coordination Service (PYMHNCS) is a new, innovative program and the inaugural Program Administrator will play a significant role in implementing and then running the administrative processes and supports for the program. The Program Administrator will work with a multi-disciplinary team of psycho-social service navigators supporting youth who are experiencing mental health conditions and biopsychosocial complexities. This program will work in concert with the Wandjoo Gateway, and a significant part of this role is ensuring collaboration and integration with the network to achieve improvements in the mental health care of youth.

Key aspects of this role:

• Act as the first point of contact for the Peel Youth Pathways program, triaging enquiries from clients, families, and service providers.
• Schedule appointments for clinicians and clients using the client management system.
• Maintain accurate and timely records of all client interactions in client management system.
• Use internal communication tools to keep team members informed of enquiries, follow-ups, and client needs.
• Draft and manage correspondence with clients, general practitioners, and external service providers.
• Perform other general reception and administrative duties as required.

What we are looking for / being successful in the role, you will have:

• Previous administrative experience with demonstrated organisational skills including the ability to manage workloads and achieve outcomes in a busy environment.
• Experience and developed skills in interacting with the public in a prompt, friendly and confidential manner.
• Skill and literacy in information management and communication technologies, including desktop computers, word processing, spreadsheet and database software packages.
• Developed written and verbal communication skills, and the ability to engage with, establish and maintain effective relationships with a diverse range of people, including young people, health professionals, and service providers.
• Demonstrated previous experience whilst working within a multidisciplinary team where you have been the first point of contact in dealing appropriately and respectfully with young people and their families, and the young person experiencing mental health concerns.
• National Police Certificate, Working with Children Check

360 Health + Community offers:

An attractive remuneration package based on:

• $32.01 to $39.25 per hour PLUS superannuation.

Starting rate based on the qualifications and experience you bring to the role. Appointments are usually made at the starting rate for the band.

Other benefits include:

• Full salary sacrifice options (up to $15,900 per year).
• Birthday and wellness leave.
• Peer support, professional development.
• Mobile phone and laptop supplied.
• Working in a multidisciplinary team environment.

The role on offer is full-time and fixed-term to 30 June 2027. The base of operations will be at our Mandurah office.

Further information:

Please contact Mike Jones, Senior Manager, by email mjones@360.org.au or mobile +61 490390228.

Closing date: Monday 27 October, 2025.  We encourage early applications as the selection process will begin immediately, and we reserve the right to close applications once the vacancy has been filled.