Franchise Operations Manager
107 Coffee Terminal
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About the Role:
Join 107 Coffee Terminal as a Franchise Operations Manager in Brisbane, QLD. You will oversee multiple franchise locations, develop SOPs, KPIs, marketing strategies, and support their growth. Your focus will be on ensuring consistent, high-quality service, improving operations, and driving brand success across the region.
What You'll Be Doing:
- Support and guide franchise owners for smooth operations
- Manage daily site activities across multiple locations
- Develop SOPs, dashboards, and marketing plans
- Enforce standards, coach staff, and boost sales/KPIs
- Conduct site visits, audits, and staff training
- Identify improvement opportunities in sales, service, and compliance
- Collaborate with the corporate team and support franchise growth
Who We're Looking For:
- 3-5 years in franchise or multi-site management in F&B
- Strong leadership, problem-solving, and communication skills
- Customer-focused with high standards of quality
- Ability to travel regularly between locations
- Experience managing budgets, P&L, and franchise systems
- Relevant degree or equivalent experience
- Valid Australian driver’s license and right to work in Australia
What We Offer:
- Opportunities for career growth and development
- Supportive, flexible, and balanced work environment
- Be part of a growing brand committed to community and excellence
About Us:
107 Coffee Terminal is a fast growing brand with a dynamic franchise network. We focus on memorable customer experiences and community support. Join us and be part of our exciting journey!