About the role

We are seeking a friendly and professional Medical Receptionist to join our team at Geelong Orthotics' in Geelong, VIC 3220. This is a full-time position where you will be responsible for providing exceptional customer service and administrative support to our patients and medical staff.

What you'll be doing

• Greeting and welcoming patients to the clinic in a warm and friendly manner

• Efficiently managing patient appointments, including scheduling, rescheduling, and cancellations

• Handling patient inquiries and addressing their concerns in a timely and professional manner

• Maintaining accurate and up-to-date patient records and files

• Assisting with the preparation of medical reports and other administrative tasks as required

• Providing general office support, such as answering phone calls and managing correspondence

• Ensuring the reception area is well-organised and presentable at all times

What we're looking for (ideal)

• Previous experience as a medical receptionist or in a similar customer service role

• Minimum 6 months of receptionist or administration experience is required

• Excellent communication and interpersonal skills, with the ability to interact with a diverse range of patients

• Strong organisational and administrative skills, with attention to detail

• Experience with XERO bill entry

• Proficient in using medical software (Halaxy) and a strong interest in being up to date with the latest technology - ESSENTIAL

• A friendly, professional and empathetic approach to patient care

• A commitment to maintaining confidentiality and adhering to healthcare regulations

• Australian work rights are required for this position

What we offer

At Geelong Orthotics', we are committed to providing a supportive and collaborative work environment that enables our employees to thrive. We offer competitive remuneration, opportunities for career development, and a range of benefits, including:

• Ongoing training and professional development opportunities

• Flexible work arrangements to support a healthy work-life balance

• Employee discounts on our products and services

• A friendly and inclusive team culture

About us

Geelong Orthotics' is a leading provider of high-quality orthotic solutions in the Geelong region. With over 20 years of experience, we are dedicated to delivering exceptional patient care and tailored treatments to help our clients achieve their health and wellness goals. Our team of experienced medical professionals is committed to staying at the forefront of the industry, and we take pride in our reputation for excellence.

Apply now