Join our Estia Health family in delivering exceptional care and support to our 8000 plus residents in one of our 70+ homes. At Estia Health, we are a place where everyone belongs with a purpose to enrich and celebrate life together.

It’s our people that make the difference, which is why we offer a caring, people-centered workplace where employees are valued and empowered with opportunities to learn and grow.

Join us in playing a special role in the future of aged care.

About the role

The Home Liaison Officer acts as the conduit between Central Service department leads and site Administration teams to ensure business systems and processes are managed effectively to mitigate transactional errors and that these systems/processes are streamlined for ease of learning and execution by our Admin teams.

You will be responsible for implementing and managing an end-to-end robust induction program and ongoing training of our Administration Officers. Work with Central Service Subject Matter Experts (SME) to ensure process or systems changes that impact our homes are captured, trained, and communicated effectively to the Admin Officers.

The Home Liaison Officer also supports the Group Head of Client Relations, as the Fundamental Lead of the Administration Officers, in all projects and initiatives impacting our Administration teams. 

Responsibilities:

• Host AO webinars and assist with Projects
• First point of contact for new Administration Officers (AO) working with Service Desk to grant systems access and all other onboarding tasks kicked off
• Respond to and manage central home-liaison email inbox
• Work closely with RACMs to identify AOs requiring further training / support and recruitment when positions become vacant. 
• Own and maintain the AO SharePoint page and AO Teams chat. Monitor Q&A and ensure other AOs are instructing correct practice.
• Work with business SMEs to ensure process / system changes are effectively communicated and AOs are provided adequate training. 

The person who will be amazing in this role:

• Strong Administration or Office Management experience (aged care experience would be a bonus)
• Qualifications in Business Administration or a related field (highly regarded)
• Must be able to travel local and interstate on a regular basis for short periods of time
• Strong interpersonal and communication skills both written and verbal.
• Ability to prioritise, organise and complete work within established deadlines, and to maintain a consistent level of professionalism. 
• Ability to effectively and clearly present training to other staff on key systems and procedures.
• Ability to learn new systems (prior experience working with systems such as Health Metrics, TimeTarget, Pro Master, Epicor, Microsoft Dynamics will be highly regarded).
• Proficient computer skills across a range of systems and the Microsoft Office suite.
• Strong attention to detail and a proactive, can-do approach to resolving queries and problems.

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care. If this is you, Apply Now!

Want to know more?

If you have questions, please email sam.campbell@estiahealth.com.au 

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be vaccinated against COVID-19 and Influenza.  You will need to have one (1) dose of the COVID-19 vaccine.  All shortlisted applicants will need to pass required background checks.  If you are interested in a role please ensure you apply online as we do not accept emailed resumes.