Customer Service Officer
Blitz Refrigeration And Air Conditioning
Apply Now
At Blitz Bradmac Heating & Cooling, we’re building an extraordinary Customer Service team that delivers an outstanding experience every single time.
We don’t just talk about great service, we live it every day!
What You’ll Be Doing
Responding to customer enquiries via phone and email with gusto and professionalism
Creating and updating jobs in our job management system
Making outbound calls to follow up service enquiries and book estimates (no cold calling)
Maintaining and assisting with the service schedule
Supporting our sales team with bookings and customer information
Ensuring accurate notes, data entry, and record keeping across systems
Taking initiative to solve customer issues and keep things moving
What We’re Looking For
Experience in a busy customer service environment
Excellent data entry accuracy and exceptional attention to detail
Great communication skills, written, verbal, and phone
A proactive problem-solver who loves helping customers
Strong organization and planning skills
Experience using service & ticketing systems is highly advantageous
HVAC/Heating and cooling or trades background is preferred but not essential
Why You’ll Love It Here
Competitive pay + super
Full-time, Monday to Friday role
Great Airport West office with awesome team culture
Supportive management who want you to succeed
Regular social activities and a fun, vibrant workplace
If you’re a customer service superstar who thrives on accuracy, energy, and teamwork, we’d love to hear from you!
Apply today and be part of the Blitz Bradmac journey.