Position: Retail Manager

Company: Sri Balaji Fuel Station Pty Ltd

Location: 10 Kendal St, Cowra NSW, 2794

Employment Type: Full Time

Salary: AUD 77,000.00- 82,000.00

About Sri Balaji Fuel Station Pty Ltd

Sri Balaji Fuel Station Pty Ltd is a locally operated service station committed to providing high quality fuel and excellent customer service. The company focusses on maintaining safe, efficient and environmentally responsible operations while meeting the daily needs of both private and commercial customers. Our team ensures reliable fuel supply, prompt service, and a clean, well-managed facility. In addition to fuel services, the station offers a range of convenience products to support motorists and travellers. Through professionalism and consistent service standards, Sri Balaji Fuel station Pty Ltd continues to build a string reputation within the local community and the wider fuel retail industry.

Position Overview

Sri Balaji Fuel Station Pty Ltd is seeking an enthusiastic and experienced Retail Manager to oversee the daily operations of the fuel station’s retail section. The Retail Manager will be responsible for coordinating staff, managing store operations, and ensuring an exceptional customer experience. Key responsibilities include driving retail sales, implementing company policies, ensuring compliance with workplace safety and operational regulations, and managing financial aspects such as daily revenue, stock control, and staff payroll. They’d also will have strong leadership and people management skills, a solid understanding of retail operations, and the ability to optimise both customer satisfaction and profitability. The Retail Manager will play a pivotal role in maintaining smooth operations and supporting the ongoing growth of the business.

Key Tasks and Responsibilities

• Managing the day-to-day operations of the fuel station and convenience store to ensure smooth and efficient service.

• Select suitable fuel grades, automotive consumables, food and beverage items, and essential grocery lines based on customer demand and seasonal trends.

• Manage stock levels for fuel, store merchandise, LPG cylinders, car-care products, and fast-moving consumables, ensuring timely re-ordering to avoid stockouts.

• Establish service standards specific to servo operations,such as queue management for fuel pumps, customer service protocols at the cash register, and standards for quick turnaround during peak hours.

• Negotiating with fuel suppliers, beverage distributors, snack vendors, and maintenance service providers to ensure competitive pricing and reliable supply.

• Set retail prices for fuel and in-store products considering supplier costs, competitor pricing, market demand, and profitability targets.

• Determine promotional and marketing activities such as bundle deals (e.g., fuel + coffee promotions), loyalty programs, in-store signage, and seasonal advertising to increase customer traffic and sales.

• Training staff to upsell convenience products, explain fuel types to customers, and highlight in-store special offers.

• Maintain accurate records of fuel deliveries, tank dip readings, stock movements, daily sales, EFTPOS settlements, financial transactions, wastage, and supplier invoices.

• Forecasting costs for fuel procurement, staffing, utilities, maintenance, and stock purchases.

• Coordinate maintenance of equipment and infrastructure including fuel pumps, air compressors, refrigeration units, coffee machines, POS systems, and safety equipment.

Qualifications/Skills Required

• Bachelor’s in business administration/related field or higher qualification.

• Minimum 02 years of prior experience in related field.

• Strong leadership and team management skills.

• Good communication and relationship-building with staff and customers.

• Experience in retail or customer-focused environments.

• Knowledge of stock management and sales operations.

• Ability to maintain high service standards and drive sales.

• Understanding of workplace health, safety, and environmental regulations.

• Problem-solving and decision-making skills.