Tomident is a fast-growing company in the dental industry supplying to dentists and Endodontic specialists.

We are looking for a person to join our team and grow with our business in the position of Customer Service / Administration Officer at our Ashfield Office.

Working in a team environment, the successful applicant will report to office manager. This role involves dealing with customers and suppliers daily as well as data entry and invoicing. This is a very involved role and will suit an organized person with attention to detail. You will also need to have great communication skills.

Location : Ashfield NSW

· Monday - Friday 8:30am - 5:30pm

Your primary responsibility is to increase sales of Tomident's products, with a focus on Endodontics, while providing

· Professional advice, support, and training to customers.

· Act as a product specialist, promoting Tomident's brand and providing technical and application support to customers.

· Conduct sales calls, prepare quotations, and process orders using provided software.

· Manage service, repair, and maintenance inquiries, ensuring customer satisfaction.

· Support other product specialists with sales and technical inquiries.

· Maintain accurate customer and sales data in the CRM system or via weekly reports.

· Ensure customer orders align with provided price lists and coordinate smooth deliveries.

· Attend exhibitions, webinars, workshops, and events as directed by management.

· Liaise with Admin, Service, and Freight teams to resolve customer issues promptly.

· Provide recommendations on stock and identify new business opportunities.

· Report product issues to management and quality control.

· Build strong customer relationships and stay informed on industry trends.

· Deliver presentations on Tomident products at clinics, universities, and events.

· You'll support the sales and marketing team in managing content across web and social platforms, coordinating client campaigns, tracking performance and ensuring the seamless delivery of marketing initiatives across all channels.

Essential Skills & Experience:

· Experience in Office Administration essential

· Minimum 1-2 years of office administration experience required

· Good telephone manner and people skills

· High attention to detail and good administrative skills

· The ability to work independently and as part of our team

· Ability to take ownership and follow tasks through to completion

· Proven sales experience in a similar industry.

· Dental industry sales experience required

· Minimum 2+ years of sales experience required

· Strong communication, negotiation, and diplomacy skills.

· Ability to multitask, prioritise, and manage time effectively.

· Proficiency in word processing, spreadsheets, and database management.

· Flexibility, proactive attitude, and teamwork skills.

· Ability to deliver corporate-level presentations.

· Australian work rights required for this position

Remuneration and Benefits

Salary From based on experience: $ 70,000 gross (inclusive of tax, superannuation, allowances).

Team Bonus: Targets and bonus' are set yearly. Currently over $25k per year