Temporary Supporter Relationships Manager
Impact Advising
Contract/Temp
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Temporary Supporter Relationships Manager needed for a well loved charity
Eastern suburbs location, flexible hubrid offering
Interviews to start now for a January start, 3 month temp role
Temporary Supporter Relationships Manager needed for a well loved charity
Eastern suburbs location, flexible hubrid offering
Interviews to start now for a January start, 3 month temp role
Are you an experienced leader in customer care or supporter engagement who thrives on driving meaningful relationships?
A well-loved charity in the Eastern Suburbs is seeking a Temporary Supporter Relationships Manager to lead a dedicated team responsible for delivering exceptional donor care and retention initiatives across multiple communication channels.
This role is a temporary ongoing role for the next 3 months with the potential to extend. We will be interviewing ASAP for a January start.
About the Role
In this key leadership position, you’ll oversee the Supporter Relationships function, ensuring supporters receive timely, accurate and compassionate service that reflects the organisation’s values.
You’ll design and oversee initiatives that strengthen donor loyalty, reduce attrition of regular givers, and enhance the supporter experience across every touchpoint. With a focus on quality, consistency and continuous improvement, you will ensure the team’s work directly contributes to fundraising outcomes, supporter satisfaction and strong community sentiment.
As the operational lead for supporter care systems, processes and compliance, you’ll champion best practice in data integrity, accessibility, cultural safety and user experience.
Key Responsibilities
You’ll be part of a purpose-driven organisation making a genuine impact in the community. Lead a supportive team, shape supporter engagement strategy, and help ensure every donor feels valued and appreciated.
Applications
For any questions or for a confidential discussion, please contact Erin Hinchey at erin@impactadvising.com.au
Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.
A well-loved charity in the Eastern Suburbs is seeking a Temporary Supporter Relationships Manager to lead a dedicated team responsible for delivering exceptional donor care and retention initiatives across multiple communication channels.
This role is a temporary ongoing role for the next 3 months with the potential to extend. We will be interviewing ASAP for a January start.
About the Role
In this key leadership position, you’ll oversee the Supporter Relationships function, ensuring supporters receive timely, accurate and compassionate service that reflects the organisation’s values.
You’ll design and oversee initiatives that strengthen donor loyalty, reduce attrition of regular givers, and enhance the supporter experience across every touchpoint. With a focus on quality, consistency and continuous improvement, you will ensure the team’s work directly contributes to fundraising outcomes, supporter satisfaction and strong community sentiment.
As the operational lead for supporter care systems, processes and compliance, you’ll champion best practice in data integrity, accessibility, cultural safety and user experience.
Key Responsibilities
- Lead the Supporter Relationships team to deliver professional customer care across phone, email, mail and SMS.
- Set and report on KPIs including retention outcomes and supporter sentiment.
- Develop and oversee retention and upgrade calling programs.
- Ensure accurate recording of supporter feedback and donation processing.
- Maintain supporter communication templates and procedural documentation.
- Manage key technologies and support integration of third-party fundraising tools.
- Identify opportunities for automation and improved donor journeys.
- Ensure PCI compliance, data privacy and accurate financial reconciliation.
- Recruit, train and develop team members, promoting wellbeing and capability.
- Collaborate with internal teams to ensure a seamless supporter experience.
- Promote safe work practices and ensure WHS compliance.
- Experience managing a customer service or supporter care team, ideally in fundraising or NFP.
- Skilled in retention strategies, telemarketing techniques and supporter experience design.
- Strong CRM experience (preferably Raiser’s Edge) and ability to generate insights.
- Confident managing data flows, automation and communication journeys.
- Proven ability to train, mentor and lead teams to achieve KPIs.
- Highly organised, collaborative and able to manage multiple priorities.
You’ll be part of a purpose-driven organisation making a genuine impact in the community. Lead a supportive team, shape supporter engagement strategy, and help ensure every donor feels valued and appreciated.
Applications
For any questions or for a confidential discussion, please contact Erin Hinchey at erin@impactadvising.com.au
Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.