3 x Customer Service/Admin - Rotating Roster 7am - 7pm - Immediate Start
Pathfinder Recruitment
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• Pay rate: $37.80 + super ($42.95 including super)
• Northbridge Location / Hybrid Working
• 4 Month Contract position | Work with a high-performing team
We’re partnering with a major player in the telecommunications space to find a skilled Customer Service/ Service Alerts Optimiser. This is a dynamic, hands-on role focused on coordinating field service appointments, managing daily work orders, and ensuring exceptional customer outcomes.
About the Role:
As a Service Alerts Optimiser, you’ll be responsible for managing day-of-service activities to make sure customer appointments are met and field technicians are fully supported. You'll monitor high-priority work orders, respond to real-time events, and collaborate closely with internal teams and field staff.
Key Responsibilities:
Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
Monitor and re-prioritise daily work orders and technician schedules
Identify and manage at-risk appointments or service delays
Complete pre-checks for site access, equipment, and technician readiness
Respond to technician queries and coordinate schedule adjustments
Support escalations and ensure timely resolution of critical appointments
Analyse data to spot trends and prevent repeat service issues
About You
You’re organised, proactive and great under pressure. You know how to juggle tasks and think ahead, always keeping the customer experience in mind.
You’ll bring:
Strong communication and customer service skills
Strong problem solving abilities, especially in a fast-paced environment
Being very resilient and adaptable, show initiative
Ability to manage real-time risks and operational challenges
A collaborative mindset and the ability to work across teams
What’s in it for you?
Be part of a high-impact operations team
National exposure in a large-scale field service environment
Build your skills in service delivery, escalations, and schedule optimisation
Supportive team and fast-paced work culture
Ready to jump into a role where your coordination skills can truly shine?
This role is not open to Working Holiday Visa Candidates as it could extend past 6 months – Sorry
Apply now or reach out for a confidential conversation.