About us

Coral Homes is one of Queensland’s largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia’s eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a strong reputation for delivering on our promises.

Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.

In line with our ongoing commitment to delivering service excellence and to meet the demands of our growing business, a new opportunity has arisen for an additional Service and Warranty Coordinator to join our National Service and Warranty team, reporting to our Service and Warranty Manager.

Benefits:

• Career Progression Opportunities - We invest in our people by promoting from within and providing opportunities to advance your career.

• Stability & Strong Industry Reputation

• Initial and ongoing training to further your general Construction knowledge

• Reward programs and team events to recognise your hard work

• Annual seminars keep our team up to date on industry trends and best practices.

Key Responsibilities:

• Provide a personalised and exceptional service to all clients, while following the Service and Warranty processes and procedures

• Coordinate and schedule Service & Warranty works with clients, staff, suppliers & trades

• Manage Service and Warranty Officer diaries

• Liaise with Service and Warranty Officers and trades to ensure inspections and works are being carried out in a timely manner and to the required standard

• Follow up with clients to confirm works are complete and satisfactory, and to address any further queries

• Fielding of customer enquiries and escalating to the Service and Warranty Manager where necessary

• Attend regular workflow meetings to advise the Service and Warranty Manager of status of all Service and Warranty jobs, and other relevant team meetings as required

The successful applicant will have:

• Exceptional customer service, with strong interpersonal/communication skills, both verbal and written

• High level in Microsoft Office – Word, Excel, Outlook and data programmes

• Strong organisational skills with the ability to prioritise and work to deadlines

• Able to work autonomously

• Experience in a similar role within residential building is preferred

• Experience in planning and scheduling of works

• Ability to maintain consistent and expected company standards of work

How to Apply

We are interested in speaking with highly motivated, results focused individuals who can hit the ground running, with the energy and commitment required for this role.  If this sounds like you, please send your Resume and Cover Letter by clicking the ‘Apply Now’ button.

Only those selected for an interview will be contacted, therefore we thank all applicants in advance.

Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply.