Join Our Dynamic Team at Look Who's Talking!

At Look Who's Talking, our mission is to build connected communities, and it all starts with a brilliant team of passionate individuals! We believe in the power of teamwork and are dedicated to fostering a workplace where our team members can thrive, collaborate, and deliver innovative, fun-filled healthcare.

We’re searching for a friendly and approachable new team member to join our Client Care Team at our Birkdale Clinic. As the first point of contact for our clients and their families, you will play a crucial role in shaping their experience with our clinic. Your strong communication skills, administrative expertise, and ability to problem-solve will ensure smooth and positive interactions with every client.

Why You’ll Love Being a Talker

• Make a real impact by providing exceptional service and support to our clients.
• Be a valued member of a supportive, collaborative team that knows client care is just as important as clinical care.
• Participate in team-building and professional development activities.
• Enjoy our annual 2-day conference.
• Work in a beautiful clinic with a warm, positive atmosphere.
• Benefit from a strong support system with fellow client care members.
• Experience a workplace with a focus on well-being, including an Employee Assistance Program, monthly team focus, and mental health first aiders.
• Access to professional learning opportunities and ongoing training.
• And, of course, enjoy our snack bar and coffee machine!

Your Key Responsibilities

• Respond to client inquiries via phone, email, and chat in a timely, professional, and friendly manner.
• Provide accurate and thorough information about our programs and services.
• Resolve client issues with empathy and a problem-solving mindset, ensuring a positive outcome.
• Document and track client interactions, providing timely updates as needed.
• Collaborate with internal teams to ensure the best possible client experience.

What You Bring to the Table

• Administrative Expertise: Strong background in managing office operations, including schedules, appointments, and client data, with precision and efficiency.
• Excellent Communication: You’re a great communicator, both verbally and in writing, and can connect with clients, team members, and stakeholders effortlessly.
• Problem-Solving Skills: You approach challenges with a can-do attitude and are skilled at finding effective solutions.
• Friendly and Approachable: Your warm and welcoming demeanor puts clients at ease and creates a positive first impression.
• Organizational Prowess: You’re detail-oriented and capable of juggling multiple tasks while keeping everything on track.
• Team Player: You thrive in a collaborative environment and contribute to a positive, supportive team culture.
• Technological Savvy: You’re proficient in office software and systems, including Nookal, and can manage appointments and data with ease.
• Continuous Improvement: You’re proactive in seeking ways to enhance office procedures and client services.

Requirements

• Possession of a current Positive Notice Blue Card for Child-Related Employment issued by the Public Safety Business Agency and NDS Worker Screening Card. (Applicants willing to apply for these positions will be considered.)

If you’re excited about making a difference and being part of a dynamic, caring team, we’d love to hear from you! Please apply with your cover letter and resume through Seek.