Join a team where your work really matters

Pinnacle Insurance Brokers is a commercial insurance brokerage that helps Australian businesses protect what matters most. We’re known for being reliable, straight-talking, and professional, and we’re looking for a Claims Administrator who’s organised, detail-focused, and takes pride in seeing things through from start to finish.

This is a part-time position ideal for someone who enjoys process-driven work, loves solving problems, and takes satisfaction in getting things done properly. You’ll play a key role in supporting the Managing Director and Broking team, ensuring every claim is managed promptly, accurately, and with care.

Discover an industry that’s far from boring

Think insurance is dull? Think again. The commercial insurance world is dynamic, people-focused, and full of variety. Every claim tells a story, and your work will help clients navigate challenging moments with confidence and clarity. It’s meaningful work with real impact, where attention to detail and empathy go hand in hand.

Why you’ll love this role

Purpose: You’ll help businesses recover from setbacks and keep moving forward.
Variety: You’ll handle a mix of administration, client contact, and claims coordination tasks.
Growth: Learn the ropes of insurance from experienced professionals in a supportive, close-knit team.
Balance: Enjoy flexible part-time hours while contributing to work that matters.

What you’ll do

• Lodge new claims promptly and accurately

• Manage and respond to claims enquiries

• Follow up outstanding claims and documentation

• Maintain accurate and complete claim files

• Update communal tracking spreadsheets and systems

• Assist the Broking team and Managing Director with claims administration

• Finalise claims and ensure clients are kept informed every step of the way

What we’re looking for

• Minimum 1 year’s experience in a professional office environment

• Confident using Microsoft Office (Word, Excel, Outlook)

• Excellent organisation and attention to detail

• Strong written and verbal communication skills

• Reliable, disciplined, and takes pride in doing things well

• Able to work autonomously and manage competing priorities

• Calm under pressure with a positive, professional attitude

You might have worked as a:

• Administration Assistant

• Office Administrator

• Accounts Assistant / Receivable

• Personal Assistant

• Office Manager

• Claims Executive

Experience in insurance is a bonus, but not essential, what really counts is your reliability, consistency, and commitment to doing great work.

How to apply

Send us your resume and a short cover letter telling us:

• Why this role interests you

• What experience you bring

• What you’re looking for in your next opportunity

Applications: via Seek or LinkedIn, or email directly to the Managing Director.