About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services. 

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Role

The EL1 Business Resilience Manager plays a key leadership role in strengthening the Commission’s organisational resilience and ability to prepare for, respond to and recover from disruptive events. The position is responsible for maintaining and embedding the Commission’s Business Resilience Framework and associated plans, providing expert advice and guidance to staff and executives, and ensuring compliance with whole-of-government integrity, risk, and security requirements. The role promotes a culture of preparedness and continuous improvement, contributes to crisis and continuity planning and response, and engages across the Commission and with external partners to safeguard people, assets and information.

Position Duties

• Lead and support the Commission’s Business program and related activities, including business resilience strategies, frameworks, policies, and procedures to meet Commission requirements
• Provide authoritative advice and support to executives, governance committees, and business areas on business continuity, crisis response and recovery activities.
• Partner with business areas Commission-wide to embed a fit for purpose organisational business resilience framework for Business Continuity (BC), Crisis Management (CM) and Emergency Management (EM)
• Develop, maintain, and implement Business Continuity Plans (both operational and enterprise-level plans), disaster recovery plans and associated strategies and solutions
• Conduct business risk assessments, business impact analyses, and document business continuity and disaster recovery plans and procedures.
• Plan, conduct, facilitate and debrief BCM exercises, including desktop simulations, BCP testing, and scenario workshops, to test and improve the adequacy and efficiency of existing plans and strategies
• Assist and support the Business Continuity Team and Executives during disruptive events, acting as lead coordinator for continuity efforts and lessons learned post- event
• Monitor compliance with relevant frameworks, including the Protective Security Policy Framework (PSPF) and government policies, ensuring alignment with best practice standards
• Ensure reporting to the Business Resilience and Security Committee (BRSC) and other governance forums.
• Keep abreast of best practice, global, national and industry specific emerging risk and resilience trends.
• Develop, embed and maintain business resilience artefacts, tools, training and awareness activities to strengthen organisational capability.
• Prepare and quality assure executive briefings, reports and communications relating to business resilience, including crisis and recovery communications.
• Manage relationships with external service providers to ensure delivery of resilience-related services and projects.

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

• Demonstrated experience in business continuity management and risk management.
• Well-developed relationship management skills and ability to engage and influence a multidisciplinary workforce and key stakeholders (internal and external).
• Experience in business improvement focusing on change, process & systems, policy, and planning development.
• High-level change and project management, conceptual and analytical skills.
• Excellent business writing and verbal communication skills for effective client relationships and presenting complex information to different audiences.
• Understanding and practical application of risk management frameworks in the APS context, including obligations under the Public Governance, Performance and Accountability Act 2013 and the Commonwealth Risk Management Policy.
• Ability to obtain and maintain a Baseline security clearance.

Position Notes:

• Salary offered will be between $118,588 - $135,251 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 30 October 2025 at 11:30pm.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Shaun Rohrlach by emailing Shaun.Rohrlach@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email recruitment@agedcarequality.gov.au if you need any adjustments made. 

Further information: 

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.