About the role

This is an exciting opportunity for a seasoned Service Manager to join the team at Green Rv in Forest Glen, Queensland. As the Service Manager, you will be responsible for leading and overseeing the service department, ensuring the efficient and high-quality repair and maintenance of caravans and recreational vehicles (RVs). This is a full-time position and will play a vital role in supporting the company's growth in the Automotive Trades industry.

What you'll be doing

1. Manage and oversee all service operations, including scheduling, workflow, and customer service

2. Coordinate and supervise a team of skilled technicians to carry out repairs and maintenance on caravans and RVs

3. Ensure work is completed to the highest standards and within agreed timelines

4. Liaise with customers to understand their needs and provide updates on the status of their vehicles

5. Identify and implement process improvements to enhance efficiency and customer satisfaction

6. Manage inventory and tools to support the service department's operations

7. Provide leadership, mentoring, and training to the service team

8. Collaborate with the sales and parts departments to deliver a seamless customer experience

What we're looking for

1. Extensive experience (3+ years) as a Service Manager or in a similar leadership role within the caravan or RV industry

2. Proven track record of managing a successful service department, including scheduling, workflow, and team management

3. Excellent technical knowledge and understanding of caravan and RV systems, including electrical, plumbing, and mechanical components

4. Strong customer service orientation and the ability to effectively communicate with customers

5. Proficient in using service management software and tools

6. Excellent problem-solving, analytical, and decision-making skills

7. Ability to lead, motivate, and develop a team of technicians

8. Relevant qualifications in automotive or caravan/RV servicing, or a related field

What we offer

At Green RV, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Opportunities for career development and further training

2. Flexible work arrangements to support work-life balance

3. Discounts on caravan and RV purchases

4. Comprehensive health and wellness programs

We encourage applications from candidates with a history in the automotive industry. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

About us

Green RV is a leading provider of high-quality caravans and recreational vehicles in the Australian market. With a focus on innovation, sustainability, and exceptional customer service, we are committed to delivering the best possible experience for our customers. As a growing company, we offer excellent opportunities for career advancement and personal development.

Apply now to join our team and be a part of our exciting journey!