Join the Team at Slideways Go Karting!

At Slideways, we're passionate about creating a unique, fun, and safe go-karting environment that welcomes people of all experience levels. We focus on delivering an exciting and memorable experience for both our customers and our team.

Feeling like just a number in your current role? It might be time for a change. At Slideways, you'll be part of a high-energy, supportive team where fun is part of the job and racing is in our DNA.

Join us and help bring smiles to customers by delivering thrilling go-karting experiences they won’t forget.

And yes—free go-karting is one of the perks of the job! But fair warning: our staff races can get very competitive, so you’ll want to get plenty of practice in. Expect plenty of laughs, friendly rivalry, and a whole lot of banter.

Sound like your kind of workplace? Let’s talk.

Job Description:

At Slideways, we’re all about creating a fun, fast-paced, and welcoming environment, not just for our customers, but for our team too. We’re looking for a team player who values a positive workplace, embraces diverse personalities, and isn’t afraid to have a laugh along the way.

As a Customer Service Assistant, you’ll be the first point of contact for our guests, playing a key role in delivering an exceptional customer experience. Your responsibilities will include:

• Providing friendly and professional service to all customers

• Handling enquiries and offering information about our go-karting experiences

• Processing bookings and transactions accurately

• Maintaining a clean, organised, and welcoming front counter area

• Supporting the wider team during busy periods to ensure smooth operations

What we’re looking for:

• Excellent communication and interpersonal skills

• A positive attitude and team-focused mindset

• Ability to thrive in a high-energy, fast-paced environment

• Strong attention to detail and multitasking abilities

• A sense of humour and enthusiasm for creating memorable experiences

Key Responsibilities:

• Welcome customers warmly and assist with enquiries, bookings, and general information.

• Accurately process bookings in a timely and efficient manner.

• Handle transactions using a point-of-sale (POS) system, including cash, credit, and debit payments.

• Maintain a clean and organised front counter area, including wiping surfaces and restocking supplies.

• Monitor stock levels of drinks and snacks, and inform management when replenishment is needed.

• Respond to customer concerns or complaints professionally, escalating to management when appropriate.

• Work collaboratively with team members to ensure efficient service during busy periods.

• Follow all company policies and procedures, including dress code, punctuality, and attendance standards.

Availability Requirements:

• Must be available for weekday and weekend shifts, including Saturdays and Sundays.

• Additional hours may be available during peak times, especially during school holidays.

This Role is Ideal For:

• University students looking for flexible, casual work.

• Individuals seeking additional weekend hours in a fun, fast-paced environment.

*In your cover letter, please tell us:

What kind of work environment helps you thrive and feel most comfortable?