Join MATE – Real People, Real Service, Real Growth



This position will commence on January 12th, 2026

Looking for a role where you can genuinely make an impact? This could be the opportunity you’ve been searching for.

At MATE, we’re everyday people delivering the products and services customers want – backed by the value, support, and authenticity they deserve. As we continue to grow, we’re on the lookout for new mates to join our team!

We’re seeking a Customer Service Representative to be the friendly voice and supportive presence behind MATE. In this role, you’ll assist customers with billing, sales, and technical enquiries across our mobile and internet services, providing the kind of service you’d expect from a true mate.

You’ll handle customer interactions across phone, live chat, and our ticketing system, offering support with enquiries such as:

• Account and billing assistance

• Plan changes and sales support

• Technical troubleshooting across NBN, Mobile, and VoIP services.

As a Customer Service Representative, you’ll deliver clear, accurate, and timely assistance, ensuring every customer enjoys a positive and professional experience. You’ll work closely with your teammates to resolve issues efficiently and escalate more complex matters when needed.

What You’ll Bring:

• Excellent communication and interpersonal skills

• Strong problem-solving ability and attention to detail

• A customer-first mindset with a passion for service excellence

• Empathy, patience, and a positive attitude

• Ability to stay calm under pressure and adapt to changing workloads

• Comfortable learning new systems and navigating technology

• Previous call centre or technical support experience is highly valued (but not essential – we’ll train you from the ground up!)

Perks and Benefits:

• Annual Salary Plus Super, Paid Monthly.

• Post Probation Salary Review: Once you successfully pass probation your entry salary will be reviewed.

• Monthly Performance Reviews: Conducted by your team leader will provide you valuable feedback.

• Performance-based salary reviews every 6 months: Based on the monthly performance reviews, you may be eligible for a salary review by exceeding achievable expectations.

• Opportunity for Growth: The company supports internal promotions.

• Free Onsite Parking: Convenient and stress-free parking available for all staff.

• Easy Access to T-way Bus Services: Easy commute with the T-way just around the corner.

• Fully equipped Onsite Gym Facility: Stay fit and healthy with access to our onsite fully equipped gym.

• Onsite Kitchen: Prepare and enjoy meals in our well-equipped kitchen facility.

• Reduced Price Internet and Mobile: Enjoy the Internet and Mobile services offered by Mate at a heavily reduced price.

Operational Hours:

• You will be scheduled to work 40 hours per week, consisting of five 8 hour shifts. Shifts will be rostered as follows:

  •     Four 8 hour shifts between Monday and Friday, commencing at 11:00 AM

  •     One 8 hour shift on Saturday or Sunday, commencing at 9:00 AM

• Shift days will be assigned and communicated one month in advance.

• During the first three (3) weeks of onboarding, shifts will run Monday to Friday, 8:30 AM to 4:30 PM

Key Responsibilities: Customer Service Representative

• Fluent, confident, and professional English communication

• Ability to listen actively and understand customer needs

• Strong problem-solving skills and resourcefulness

• Empathy, patience, and a customer-centric mindset

• Accuracy in capturing information and following processes

• Ability to work well within a team

• Comfort using computers, CRM tools, and support platforms

• Resilience in high-volume or challenging situations

If you're passionate about helping people and want to be part of a team that values authenticity, teamwork, and great service, we want to hear from you.

Let’s be mates - apply now!