Front Office Receptionist
Wise Hotels
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(Cairns CBD)
About Cairns Plaza Hotel
Situated on the iconic Cairns Esplanade, Cairns Plaza Hotel is known for warm hospitality, practical comfort, and a guest-first mindset.
We’re seeking a Front Desk Receptionist who takes pride in smooth arrivals, accurate reservations, and memorable departures - someone who thrives in a professional, team-centric environment.
Role Type: Casual
Roster: Morning, Afternoon, and Night Audit (overnight) shifts on a rotating roster
Guest Arrival & Departure: Deliver efficient, welcoming check-in/check-out; verify payment methods; issue keys; explain property features and local attractions.
Reservations & OTA Coordination: Manage direct and third‑party bookings; update reservations; communicate changes and special requests clearly.
Front Office Operations: Maintain accurate guest profiles and folios in the Property Management System (PMS); coordinate with Housekeeping and Maintenance to meet readiness standards.
Service Recovery: Handle guest queries and resolve issues with empathy and professionalism; escalate when required.
Night Audit (if rostered): Balance and reconcile daily postings; complete end‑of‑day procedures; prepare shift and revenue summaries.
Cashiering & Compliance: Process payments, perform cash drops, and follow hotel policies.
Local Knowledge & Upselling: Provide confident recommendations (reef tours, dining, transport) and promote hotel services to enhance the stay.
Experience in Front Desk/Guest Services or transferable customer service role (hospitality highly regarded).
Clear, professional communication; strong attention to detail under time pressure.
Competence with PMS and Microsoft Office software (we’ll train on our systems).
A team mindset, professional presentation, and a calm approach to peaks and problem solving.
Availability across Morning, Afternoon, and Night Audit shifts as rostered.
Valid Australian working rights.
Uniform provided (and maintained to hotel standards).
Structured training & development, including Night Audit procedures.
Supportive leadership and team culture focused on guest satisfaction.
Access to additional learning opportunities across Front Office and Reservations.
Stable rosters with penalty rates as applicable under relevant award/agreements.
Send submit your resume and a brief cover letter via seek to be considered.