Customer Support & Helpdesk Administration-MUST Have Pool Knowledge (3days p/w)
Direct Pool Supplies
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Award Wages
Supportive team with training, staff perks & real career growth opportunities!
Inclusive work environment
Award Wages
Supportive team with training, staff perks & real career growth opportunities!
Inclusive work environment
We’re looking for a Pool Services Helpdesk & Customer Support Administrator to join our Cardiff based team on Fridays, Saturdays, and Mondays. This role is perfect for someone who is confident on the phone and has genuine pool knowledge to support our customers.
What you’ll be doingAnswering inbound calls from customers in a professional, friendly manner
Allocating and managing service tickets through Gorgias (training provided)
Handling enquiries including service bookings, product questions, and pool-related advice
Taking accurate messages and ensuring follow-ups are completed
Supporting the wider team with customer queries and administrative tasks
Providing accurate, knowledgeable advice on pool products and care (this is essential)
Pool knowledge is a must – applicants without this cannot be considered
Excellent phone manner with clear, confident communication skills
Strong customer service focus with a solutions-first attitude
Comfortable with technology and willing to learn new systems (Gorgias, Shopify, etc.)
Organised, detail-oriented, and reliable
Previous experience in customer service, retail, or office support is highly regarded
Award wages, paid under the relevant retail award
Casual role with consistent hours on Fridays, Saturdays, and Mondays
Supportive and friendly team environment
Opportunity to contribute to a growing business where your knowledge and input matter
Direct Pool Supplies genuinely values different perspectives, life stages, and experiences. When people from various backgrounds, industries, and walks of life come together, the best outcomes are achieved. The team includes individuals who have led others, returned to work after a break, balanced career and family life, or brought skills from different fields. The company is committed to building an inclusive team that reflects the diversity of its customers and communities.