Job description: Reception/ Administration Position

About Us

Ascent Physiotherapy is a dynamic and growing allied health practice dedicated to providing exceptional patient care in a supportive and friendly environment. We are looking for a friendly, motivated and professional individual to be the welcoming face of our clinic and support our team of healthcare professionals. We are open 6 days a week (8am-6pm Mon-Friday with alternate Saturdays 8.30am-1pm).

About the Role

We are seeking an enthusiastic and professional Receptionist to join our team. This role is ideal for someone looking for flexible hours (approximately 3 days per week) and offers an opportunity to work within a dedicated healthcare setting. You will play a key role in ensuring a positive experience for all patients and visitors. Workdays & hours will be decided with the successful candidate, although you must have capacity to work the scope of our practice hours including some late afternoon & occasional Saturday shifts. This position is casual but likely to progress to permanent part-time and has potential to extend towards a senior role/ assistant practice management for the right candidate.

Key Responsibilities:

• Patient Greeting: Warmly greet patients and visitors, ensuring a welcoming atmosphere.

• Appointment Management: Schedule and manage appointments efficiently using our Cliniko practice management software (experience with Cliniko software is a bonus but not mandatory).

• Administrative Support: Provide general administrative assistance to the clinical team and management.

• Billing & Payments: Process HICAPS, EFTPOS, and patient payments, and manage invoicing and transaction entries.

• Phone & Email Management: Handle phone calls and email inquiries with professionalism and efficiency.

• Clinic Maintenance: Ensure the reception, treatment rooms and waiting areas are clean, tidy, and well-maintained.

Skills & Experience

• Previous experience in a reception, administration, or customer service role is preferred (experience in a medical or allied health setting is an advantage)

• Strong communication and interpersonal skills, with a positive and light-hearted approach.

• High level of organisation and attention to detail, even in a busy environment.

• Proficiency in basic computer applications (email, word processing) and the ability to quickly learn new software.

• Ability to work independently and as part of a team.

What We Offer

• Competitive casual hourly rates

• Free on-site parking

• Flexible roster with a supportive and friendly work environment

• Ongoing training and professional development assistance.

• Opportunity to work closely with a dedicated team of allied health professionals.

• Potential progression to Senior Administration / Assistant Practice Management available for the right candidate.

How to Apply

If you are a motivated individual with a passion for customer service and healthcare, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and availability to jobs.ascentphysio@gmail.com