The Economic Regulation Authority (ERA) is Western Australia’s independent regulator of electricity, gas, water and rail. Our purpose is to benefit all Western Australians by promoting strong economic outcomes through effective regulation and decision making. Our work is challenging, complex and sensitive; we strive to make sure current and future consumers pay no more than necessary for safe and reliable utilities.

The ERA has a strong workplace culture of innovation, working with integrity, striving for excellence, and capability building. Our people are from diverse academic and cultural backgrounds, intelligent, passionate and committed, and provide a supportive, collaborative, and collegiate team operating environment.

To find out more about the Economic Regulation Authority please visit our website www.erawa.com.au.

What is the Role?

The ERA is seeking a curious and organised professional to join us on a permanent basis as Business Support Officer within the Energy Markets Division.

The Business Support Officer plays a critical role in providing high-level executive and business support to the Energy Markets Division. This position ensures the smooth operation of the Division by managing a wide range of administrative and coordination tasks.

You will learn about what goes into keeping the lights on from Geraldton, out to Kalgoorlie, across the greater Perth Metropolitan area and down the south of the state. One day you could be managing our annual Energy Markets Forum where we engage with key external stakeholders, the next you might be managing wrangling public consultation submissions to help the team understand the concerns and input of the same stakeholders so we can deliver guidance to the market and support the effective functioning of the South West Interconnected System.

 You will be working with a passionate group of people who are committed to making sure we are a proactive and effective regulator. You will be responsible for organising and managing internal and external meetings, assisting the Division in meeting legislative deadlines for the preparation and publication of reports and consultation papers, and undertaking small research and analytical projects. A key part of the role is supporting the delivery of projects, ensuring that internal processes and procedures are consistently applied across all activities.

In addition, you will assist staff with procurement and purchasing activities, while maintaining accurate and compliant records within the ERA’s record management system.

To be successful in this role you will need to have a proactive approach, excellent attention to detail, and the ability to work collaboratively to achieve the Division’s objectives.

Workplace Diversity & Inclusion

We are a proud Equal Opportunity Employer, committed to cultivating a workplace that embraces diversity, inclusion, and cultural awareness. We actively support building a workforce that reflects the rich diversity of our community. 

We welcome and encourage applications from people of all backgrounds and identities. This includes Aboriginal and Torres Strait Islander people, young people, members of the LGBTQIA+ community, people with disabilities, and individuals from culturally and linguistically diverse backgrounds. 

Employee Benefits

• 12% employer contributed superannuation into a fund of your choice.
• Flexible working arrangements, including working from home.
• Generous leave entitlements which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
• Paid Parental Leave, up to 18 weeks paid and additional 34 weeks unpaid.
• Reproductive Health Leave up to 5 additional days of paid leave per year.
• Professional Development opportunities and Study leave/assistance
• Perth CBD location across the road from Perth train station
• Employee Assistance Program counselling sessions with qualified psychologists.

How to Apply?

Applications must be submitted via JobsWA. Select the ‘Apply’ button, follow the instructions and provide the following documents:

• comprehensive CV tailored to the position that clearly outlines your skills, experience, and key achievements, including the contact details of two referees, preferably one being your current/most recent line manager; and 
• two-page cover letter addressing the position competencies below;
• Considerable relevant experience in providing administrative and business support with strong attention to detail.
• Strong written communication skills including the ability to produce accurate work.
• Excellent planning, organisation and time management skills with the ability to work flexibly and effectively for multiple internal clients in a high-pressure environment and meet deadlines.
• Ability to exercise discretion, proactively solve problems and use initiative, particularly in matters that are urgent, non-routine or highly sensitive.

All position competencies listed in the JDF will be assessed during the selection process. For guidance on structuring your cover letter, please refer to the Application Assistance Pack.

Ensure you allow plenty of time to lodge your application. Late, pro forma and/or emailed applications will not be accepted.

Need assistance with your application?

Contact Alice Guy, HR Consultant on (08) 6557 7939 (direct line) or email human.resources@erawa.com.au. 

We are dedicated to ensuring an inclusive, supportive, and barrier-free recruitment experience and workplace. If you require any adjustments or support during the recruitment process, please inform us. All information provided will be treated as private and confidential, and used solely to facilitate reasonable adjustments.

Closing Date: 6 January 2026 3pm (AWST). 

Want to know more about the role?

Refer to the Job Description Form (JDF) for more information, including the position competencies and organisational context.

For role-specific enquiries, contact Frances Hobday, Assistant Director Compliance & Enforcement on (08) 6557 7975 or email frances.hobday@erawa.com.au. Please do not call for any general enquiries related to the application process.

Subsequent Vacancies

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be appointed within a twelve-month period to similar vacancies that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note we may use external recruitment consultants to assist with the recruitment process.