Role Summary

To manage the day-to-day operations, maintenance, safety, compliance, and services of the building’s common property and shared facilities. Act as the primary on-site liaison for residents, contractors and the Strata Committee, ensuring the building remains safe, well maintained, cost efficient and compliant with relevant legislation.

Key Duties & Responsibilities

• Oversee preventive and reactive maintenance of building systems (HVAC, lifts, plumbing, electrical, fire systems)

• Conduct regular inspections of common areas, plant rooms, facades, etc.

• Engage, supervise, evaluate contractors and vendors (cleaning, landscaping, security, lift maintenance, etc.)

• Plan and manage minor capital works / upgrades

• Maintain compliance with WHS, fire & safety, essential services, local building regulations

• Maintain records, compliance registers, maintenance logs, incident reports

• Prepare and deliver reports to the Strata Committee / Owners Corporation

• Assist in budgeting, cost forecasting and expense control

• Liaise with residents / owners: handle requests, notices, disruptions, communicate major works

• Be on-call for emergencies outside normal hours; supervise contractors doing after-hours works

Required Skills, Qualifications & Attributes

• Experience in building management, facilities management or relevant technical / trade background

• Good knowledge of mechanical, electrical, plumbing, HVAC, fire systems, lift systems

• Understanding of Victorian WHS, building codes, fire safety legislation

• Strong organisational, time-management and project coordination skills

• Excellent verbal & written communication skills; stakeholder engagement

• Financial acumen—budgeting, cost control, reporting

• Ability to work independently, problem solve, respond under pressure

• Competence in using facility maintenance / asset management software / reporting tools

• Second Language of Mandarin and Cantonese is preferred

• Honest, loyal, neat and diligent staff to support the building operations

• Mature personality

• Preferable to have 2-3 years of experience in the Building Industries

Working Conditions & Requirements

• On-site presence; regular inspections, walking, accessing service areas

• Some physical duties (plant room checks, rooftop, etc.)

• On-call responsibility for emergencies outside regular hours

• Occasional weekend or after-hours work for scheduled major maintenance or urgent repairs

• Office space / site workstation within the building

Performance Metrics / KPIs

• Response time for reactive maintenance requests

• Adherence to preventive maintenance schedule

• Compliance audit outcomes (fire, safety, essential services)

• Budget vs actual variance (cost control)

• Resident / owner satisfaction / feedback

• Contractor rework rate or defect rates