About the Role:

A rare opportunity has arisen to join the Adventure World team in a permanent, full-time role.

Our Guest Services Administrator role requires an individual who is a strong brand ambassador and who presents a positive first impression for our guests and visitors. In addition to exceptional customer service capabilities, you will possess highly effective administrative skills.  This role requires a candidate who thrives in a high energy and fast-paced environment, who has a professional manner, and takes pride in delivering last impressions through interactions with our guests through a variety of channels.

The ideal candidate will have:

• Experience managing a large volume of calls, and multiple phone lines.

• Able to respond to a large volume of written enquiries efficiently and effectively.

• The ability to build positive relationships with a high level of interpersonal skills.

• An understanding of the importance of the guest experience and a passion for delivering exceptional service.

• The ability to efficiently manage guest complaints and achieve positive outcomes.

• Strong communication skills with the ability to liaise effectively with all levels, in both oral and written forms.

• Expert level multi-tasking capabilities, without compromising on quality, in a fast-paced environment.

• Exceptional problem-solving skills and high level of attention to detail.

• Proficiency in handling and maintaining office equipment.

• An aptitude to learn and utilise software to increase effectiveness and efficiency within the workplace (i.e. MS Office, Point of Sale etc.)

• Experience with office and supply management.

• Demonstrated sales experience will be viewed favourably.

The offer:

Adventure World is a truly unique place to work. We foster a culture of trust, support and continuous improvement. We have extremely high standards of guest interaction and service that run through every touch point. Most of all we believe in teamwork and having fun!

In addition to working for an exciting and progressive brand, we offer a competitive salary and excellent benefits, such as complimentary meals and regular ticket allocations to the park.

This role works Monday-Friday 6.45am – 3.45pm or alternatively Monday- Friday 9am-5pm, on average, 40 hours per week. Hours can be flexible for strong candidates.

If this sounds like your dream job, then tell us why in your cover letter, Adventure World is the place you would like to work and submit this plus your resume by 30/10/2025. 

Shortlisting and interviews will commence immediately.