Technical Customer Support Manager - HVAC
Salexo Consulting
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Mentor and develop a capable technical support team.
Lead technical support operations across HVAC and renewable energy devices.
Enjoy a role blending technical expertise with leadership impact.
Mentor and develop a capable technical support team.
Lead technical support operations across HVAC and renewable energy devices.
Enjoy a role blending technical expertise with leadership impact.
We’re looking for a sharp, highly capable operator to lead our service team and drive continuous improvement across the business. You don’t need to be a qualified HVAC technician — what matters is your ability to pick up technical concepts quickly, manage people and processes confidently, and bring structure, accountability and efficiency to a busy service environment.
What you’ll do:
Lead and mentor a growing technical support team.
Act as senior escalation points for advanced technical and installation issues.
Drive process improvements across scheduling, workflow, reporting and customer communication
Manage KPIs, service data and reporting to improve visibility and performance
Work with technicians and customers to ensure jobs are delivered on time and to standard
Identify bottlenecks and implement solutions that boost efficiency
Develop and deliver training programs for B2B customers and installers.
Build technical documentation, manuals, and process improvements.
What you’ll bring:
Strong operations, coordination, or leadership background (trade/HVAC experience not required)
Ability to learn technical concepts quickly and communicate clearly with customers and field staff
Confidence in managing processes, people, priorities and deadlines
Strong skills in reporting, data, systems and continuous improvement
A proactive, solutions-focused mindset with high attention to detail
Someone who thrives in a fast-moving, service-based environment
Benefits
$100K - $120K Base Salary
Additional Superannuation
Impactful role – take ownership of service quality and customer outcomes.
Leadership opportunity – build and mentor a capable technical team.
Career growth – exposure to senior leadership and cross-functional projects.
How to Apply
Click APPLY or send your resume directly to nick@salexo.com.au. For a confidential discussion, call me on 02 9922 9611.
NB: All shortlisted candidates will be contacted within 2 business days.