Position: Restaurant Manager - Floor Operations
Employment Type: Full-Time, Permanent Ongoing
Salary: $80,000 - $90,000 per annum + performance incentives
Location: Castlemaine, Victoria
Work Arrangement: On-site (hospitality venue-based role)
Roster: Evening and weekend shifts required, including public holidays
Reports To: Venue Manager
Direct Reports: Front-of-house service team (servers, hosts, food runners), Bar Manager
Start Date: Immediate/Negotiable

How to Apply:
Interested candidates should email their application to: info@loveshackbrewingco.beer. Please include a Current resume and a Brief cover letter outlining your relevant experience 

Love Shack Brewery is a thriving hospitality business in Castlemaine, combining award-winning craft brewing with exceptional dining and pub experiences. With approximately 50 employees across our brewery, pub, and kitchen, we've become a cornerstone of the local community while building a reputation that extends well beyond our regional base.

We focus on what matters: quality craft beer, honest hospitality, and creating a welcoming space for everyone. Whether you're a local regular or visiting from out of town, you'll find the same commitment to best-in-class standards and the relaxed atmosphere that defines Love Shack.

We are seeking an energetic and experienced Restaurant Manager to oversee the day-to-day service operations across our pub, bistro, and dining areas. This hands-on leadership role ensures seamless service delivery, exceptional customer experiences, and effective coordination between front-of-house and back-of-house teams during service periods. The successful candidate will be a visible leader on the floor, supporting staff while maintaining the highest standards of hospitality and helping to further educate our staff through training programs. 

Key Responsibilities;

• Supervise and coordinate service across all dining areas during operating hours

• Ensure smooth service flow between kitchen, bar, and front-of-house teams

• Monitor table turnover, seating arrangements, and reservation management

• Oversee opening and closing procedures for all service areas

• Handle service challenges and resolve operational issues in real-time

• Maintain consistent service standards across pub, bistro, and fine dining sections

• Lead and motivate front-of-house staff including servers, hosts, and food runners

• Provide on-the-spot coaching and support during busy service periods

• Coordinate staff breaks, section assignments, and shift changes

• Conduct pre-service briefings on menu changes, specials, and operational updates for all areas of the venue

• Support staff training and development through mentoring and feedback

• Manage staff performance issues and escalate concerns to senior management when needed

• Manage 6 weekly staff check ins ensuring staff engagement and two way communication is upheld

• Greet and interact with customers to ensure exceptional dining experiences

• Handle customer complaints, special requests, and dietary requirements

• Oversee reservation management and walk-in seating optimization

• Ensure timely and accurate service delivery across all dining areas

• Monitor customer satisfaction and address issues proactively

• Build relationships with regular customers 

Quality Control & Standards

• Maintain food presentation and service quality standards

• Ensure compliance with food safety and hygiene regulations during service

• Monitor cleanliness and presentation of dining areas throughout service

• Coordinate with kitchen on timing, special dietary requirements, and menu items

• Oversee proper handling of food allergies and dietary restrictions

• Ensure adherence to portion control and presentation guidelines

• Coordinate between front-of-house and kitchen teams for optimal service flow

• Manage reservations and reservation software, table assignments, and waitlist during peak periods

• Oversee inventory of service items including cutlery, glassware, and linens

• Support event service including private functions and special dining experiences

• Assist with staff scheduling and coverage during absences

• Monitor and report on service metrics and performance indicators

• Complete daily service reports including covers, issues, and feedback

• Track and report customer feedback and service improvement opportunities

• Maintain accurate records of staff performance and incidents

• Support inventory management for front-of-house supplies

• Assist with staff scheduling and payroll reporting

• Communicate daily operations summary to management team

• 3+ years of floor management or senior service experience in restaurants, pubs, or hospitality venues

• RSA certification and experience with liquor service

• Proven ability to lead teams during high-pressure service periods

• Strong knowledge of food and beverage service standards and procedures

• Experience with reservation systems and POS technology

• Excellent communication and interpersonal skills

• Ability to remain calm and solution-focused during busy periods

• Physical fitness for extended periods of standing, walking, and lifting

• Experience in craft brewery, gastropub, or elevated casual dining environments

• Knowledge of wine and beer service techniques

• Supervisory or team leader training

• Experience with event service and private dining coordination

• Customer service training or hospitality management qualification

• Food safety certification and knowledge of hospitality regulations

• Wine knowledge and WSET certification

Success will be measured by:

• Customer satisfaction scores and feedback ratings

• Service efficiency metrics including table turnover and wait times

• Team performance and staff retention within supervised areas

• Compliance with food safety and service standards

• Effective coordination between front and back-of-house operations

• Revenue per table and average spend optimization

• Successful handling of service challenges and customer issues

This position reports to the Venue Manager and works closely with:

• Bar Manager on beverage service coordination

• The Head Chef or Kitchen manager on duty on food service timing and quality

• Front-of-house staff across all service areas

• Operations Manager on compliance and procedural matters

Love Shack Brewery offers growth opportunities including:

• Training in advanced hospitality management techniques

• Cross-training in different operational areas

• Leadership development programs

• Potential advancement to senior management roles as the business expands

• Participation in industry training and professional development

This role requires:

• Evening and weekend availability including public holidays

• Split shifts during peak dining periods

• Flexibility to cover different service areas as needed

• Physical demands including standing, walking, and lifting throughout shifts

• Fast-paced, high-energy work environment with seasonal variations

• Ability to work collaboratively in a team-oriented setting

Competitive salary Package -$80-90K 

• Performance-based incentives tied to service quality and team performance

• Additional well being days included in your contract

• Staff meals and beverage discounts

• Professional development opportunities

• Opportunity to be part of a growing, innovative hospitality business

As Restaurant Manager, you'll be at the heart of our customer experience, leading a passionate team in delivering exceptional hospitality. You'll work in a dynamic environment that values quality, innovation, and community connection, with opportunities to grow your skills and advance your career in a thriving business.

This role is perfect for a hospitality professional who thrives in hands-on leadership positions and is passionate about creating memorable dining experiences.