Higher Education Administrator

About:

Kent Institute Australia (Kent) has been providing quality training and education to students for over 30 years and continues to grow and innovate. Today, Kent is officially recognised as a leading provider of government-accredited Vocational (VET) and Higher Education courses, offering education to both local and international students. Kent is proud to have helped over 10,000 local and international students get started in their career. Kent has campuses in Sydney and in Melbourne and has around 100 employees. 

Role:

Kent is currently seeking a highly motivated Full-Time Higher Education Administrator on a Full Time Basis. This role will be based at our Melbourne Campus (CBD - Queen Street) and will report to the Executive Dean (Teaching and Learning). The Higher Education Administrator is responsible for the administration of academic service provision for both staff and students resulting in effective and efficient course delivery in Higher Education.

Key Tasks:

• Provide course advice and co-ordinate certification processes

• Assist with the assessment of exemptions in accordance with Kent policy and procedures

• Liaise with various personnel at all Kent campuses regarding course delivery administration

• Assist with the implementation of student surveys

• Prepare stationery order and submission for purchase

• Manage the preparation of student graduation transcripts and testamurs

• Report identified computer hardware, software issues or faulty equipment matters to the IT staff

• Assist in scheduling and staffing classes, academic courses and associated administration, including managing submission of timesheets for casual lecturers.

• Maintain student records including: attendance, results and graduation through the Student Information System (SIS)

• Assist with the management and training of staff involved in enrolment

• Participate in and assist with enrolment activities and undertake review of course credit transfer applications

• Assist with new students’ orientation program

Desirable:

• Postgraduate qualifications

• At least 2 years’ or more experience in similar role

• Student Information Systems (RTO Manager) program knowledge

Attributes:

• Customer service focused

• Excellent communication skills

• Empathy within multicultural environments

• Strong work ethic

• Highly organised, able to multi-task, with good attention to detail and follow-up

• Well-developed decision making, problem solving skills

• Conflict resolution skills

• Able to keep calm under pressure

• Effective team member

• Strong interpersonal development skills

 APPLICATION PROCESS:

Please submit your application via SEEK by clicking on the “Apply” button.  Please ensure your application includes a one-page cover letter detailing your suitability for the role and a copy of your resume. Please attention your cover letter to Dr Geng Sun, Executive Dean.

Please note - only successful applicants will be contacted.