Customer Service Representative
Steadfast Logistics
Apply Now
Annual Health and Wellness Incentive
Supportive team culture
Opportunities for professional growth
Annual Health and Wellness Incentive
Supportive team culture
Opportunities for professional growth
Are you passionate about delivering exceptional customer service and ready to thrive in the fast-paced world of freight and logistics? Join our growing team at SteadFast, a leading transport broker dedicated to providing customized freight solutions and outstanding client support.
What You’ll Do:
As a key member of our customer service team, you will be the frontline connection between our clients, carriers, and internal teams. Your day-to-day will include:
- Responding promptly to customer inquiries via phone, Salesforce, and Live Chat
- Understanding client needs and delivering tailored freight solutions
- Clearly explaining freight services, pricing, and available options
- Collaborating with carriers and internal departments to resolve issues quickly
- Tracking and updating customers on critical shipments
- Maintaining accurate records in Salesforce and MachShip (Transportation Management
System)
- Building and maintaining strong, positive customer relationships
- Managing multiple priorities effectively in a fast-paced environment
- Ensuring urgent inquiries and updates are handled swiftly with carriers
What You’ll Bring:
- Previous experience in customer service, preferably in logistics or transport
- Strong communication skills — both written and verbal
- A customer-first mindset with the ability to problem-solve under pressure
- Familiarity with CRM tools like Salesforce and Hubspot and/or TMS platforms such as MachShip (a bonus)
- The ability to multitask, stay organized, and thrive in a team environment
Why Join Us:
Annual Health and Wellness Incentive
Opportunities for career advancement and professional growth
Dynamic, fast-paced work environment
Supportive team culture focused on collaboration and success
Working hours: 8:30am – 5:00pm, Monday to Friday
Ready to help move freight—and careers—forward? Apply today and be part of a company that values service, solutions, and your success.
You must have the right to work in Australia