Seek Ad - Clinical Administration Assistant - ProCare

Join a values-driven organisation making a real difference in people’s lives. ProCare Mental Health Services is a leading mental health provider in the Hunter supporting individuals, couples, and families across our community. Our expert team of specialists include psychiatrists, psychologists, accredited counsellors and child specialists.

We’re seeking a highly organised and empathetic Clinical Administration Assistant to be the welcoming face of our busy practice. This would be someone who thrives on supporting clinicians, managing complex presentations and helping patients feel genuinely cared for from their very first call. Working between 3 and 5 days per week.

This is an opportunity to work alongside dedicated professionals in a supportive, purpose-led environment where your contribution truly matters.

For more information about what we do, please visit: www.procare.org.au

Duties include, but are not limited to:

• Booking appointments, taking payments and managing multiple diaries on a practice management software system

• Liaising with GPs, patients and our clinical staff to make the process as easy as possible for all involved

• Answering incoming calls and emails professionally and promptly

• Providing excellent support and assistance to our healthcare professionals

• Assist with financial processes including contractor invoicing, third-party billing, and debt collection

• Maintain expert knowledge of MBS, DVA, ADF, NDIS, and WorkCover systems and fees

• Develop and uphold practice policies and procedures

• Meeting and greeting patients in a friendly, welcoming manner

• Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations

• Filing, scanning, copying

• Providing coffee to clinicians and board when required 

The successful applicant will demonstrate:

• Exceptional customer service with a polite, friendly and empathetic manner

• Excellent communication and attention to detail

• Strong organisation, time management, and multitasking skills

• Ability to work both independently and collaboratively

• Calm, composed, and people-focused under pressure

• Proficiency in Microsoft Office and practice management software

• Confidence with IT systems and data handling

• Commitment to learning, flexibility to cover leave, and willingness to adapt

• Current driver’s licence and Australian citizenship or permanent residency

Highly regarded:

• Experience in clinical or specialist medical/allied health administration

• Stakeholder engagement skills across all levels

Why Join ProCare?

• Make a genuine difference in the mental health sector

• Join a highly respected and values-driven organisation

• Work with a passionate, supportive team

• Attractive remuneration based on experience