• Lead the team and coordinate daily operations of the Victims of Crime Helpline 
• Great opportunity with an ongoing role within a busy and fast paced environment
• VPS4 salary: $97,955 to $111,142 plus superannuation

About us:

Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including  information, support and referral service for all victims of reported and unreported crimes through the Victims of Crime Helpline (Helpline), as well as funding state-wide services to provide eligible victims with flexible case management services to meet the practical, emotional and psychological needs of victims to help manage the effects of crime.  

The Helpline offers information, support and referrals and is the first step for victims of crime to access free services in Victoria. The Helpline is pivotal in linking victims to services, ensuring they receive personalised, timely and appropriate support to manage the effects of crime. The Helpline is also the state-wide service providing support and referrals for male victims of family violence, primarily through responding to L17 reports received from Victoria Police. The Helpline operates 7 days a week and is located in the Melbourne CBD. Operating hours of the Helpline are 8am-7pm Monday to Friday and 9am-5pm on weekends and public holidays.

About the role:

Lead with purpose - Victims of Crime Helpline Lead role

Are you ready to make a real impact? We're seeking a Helpline Lead to guide and inspire a team dedicated to supporting victims during their most challenging times.

What you'll do:

• Lead and mentor a high-performing Helpline team.
• Drive service excellence and continuous improvement.
• Ensure compassionate, professional support for every caller.

What we're looking for:

• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to delivering exceptional client care.

Why join us?

• Meaningful work that changes lives.
• Supportive, collaborative team culture.
• Opportunities for growth and leadership development.

Step up and lead with purpose - your next career move starts here!

How to apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.